How do I get a refund for my registered program or facility booking that was cancelled due to COVID-19? How is my membership affected?

Refunds will be provided for activities or rentals affected by the closure(s). Memberships at the Maple Ridge Leisure Centre will be readjusted to reflect the period of the membership when the facilities reopen.

In order for us to assist you as effectively as possible, we encourage citizens to contact us via email or by phone during the following hours.

Registration | registration@mapleridge.ca or 604-467-7422
Facility Bookings | facilitybookings@mapleridge.ca or 604-467-7357

April Long Weekend Holiday Hours for Registered Program Refunds:

  • Friday, April 10 | 8:00 AM – 3:30 PM
  • Saturday, April 11  | 9:00 AM – 1:00 PM
  • Sunday, April 12  | Closed
  • Monday, April 13 | 8:00 AM – 3:30 PM

April Long Weekend Holiday Hours for Facility Rental Refunds:

  • Friday, April 10 | Closed
  • Monday, April 13 | Closed

Registered Program Refunds:

  • Monday – Friday | 8:00 AM – 3:30 PM
  • Saturday & Sunday | 9:00 AM – 1:00 PM

Facility Rental Refunds:

  • Monday – Friday | 8:00 AM – 4:00 PM


Show All Answers

1. What civic facilities are closed at this time due to COVID-19?
2. Why are the playground structures in City parks closed?
3. What about Active Kids Club (AKC)?
4. What is happening with the Playbox located in Memorial Peace Park?
5. How do I get a refund for my registered program or facility booking that was cancelled due to COVID-19? How is my membership affected?
6. What if the program I was registered for (cancelled due to COVID-19) is scheduled to begin in March or April, but continues past those months?