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Property encumbrances such as right of ways and easements may be viewed at our Engineering Department counter as they have copies of most right of ways and can tell you what they are for. Copying is not permitted. If you require a copy of any of these plans, they must be obtained directly from the LTSA Land Title Office:by using one of their Online Service Toolsby Emailby mail/visit the office: Suite 500 - 11 Eighth Street, New Westminster, BC, V3M 3N7by phone at 604-630-9630
If you need to turn your water off, you will find that most homes have a main water shut off which is located where the water connection enters the house, usually in the basement or crawlspace. You can shut off the water supply to the house by closing this faucet handle. If there is a leak or break which requires the water to be shut off at the property line, a water shut-off key can be borrowed from the Operations Centre.
If you need to report an after hours public works emergency, please call the Operations Centre emergency line at 604-463-9581.
You can contact the Land Title Office general inquiries phone line at 604-630-9630 or 1-877-577-LTSA (5872).
Business licence application forms can be obtained by mail, fax, online or at the Licences & Bylaws Department at City Hall. Applicants are required to complete the application in full and provide a minimum payment of $110. We have a guide to assist you with applying for a business licence.
If you are moving your business to another location in the City of Maple Ridge, a new Business Licence Application must be completed and submitted to the Licences & Bylaws Department. If the applicant holds a current business licence and is a home-based daycare or commercial business, a transfer fee of $50 must accompany the new application. If the applicant does not have a current City of Maple Ridge Business Licence the minimum licence fee of $110.00 must accompany the application. Applications can also be found online or at the Licences & Bylaws Department front counter.
If you are changing the name of your business, please complete the Business Licence Name Change Form and submit to the Licences & Bylaws Department.
Application forms are available online, in person at our Licences & Bylaws Department, by email, fax, or regular mail. To receive an application by email please send us an email letting us know that you would like an application. To receive an application by fax or regular mail please call our Licences & Bylaws Department at 604-467-7440.
It really depends what type of application you have submitted (e.g. home-based, daycare, commercial or non-resident). A non-resident business licence may be issued on the spot. However a home-based business licence or commercial licence may take up to 10 business days or more to issue. Home-based businesses and commercial businesses are subject to inspections prior to issuance. If you want to know the status of your business licence application, please contact our Licences & Bylaws staff at 604-467-7440. Review our Business Licence Application Guide for more information on our processes for issuing a business licence.
You can phone the Licences & Bylaws Department at 604-467-7305 Monday - Saturday, 8:00 am - 4:00 pm. Or you can email your complaint to the Licences & Bylaws Department. There is a limit of three non-recurring complaints per complainant property, per calendar year.
Please note that in order to file a complaint, you must provide your name, address and phone number. We do not accept anonymous complaints and all complainant information remains confidential (unless matters proceed to Court or Council - at which time you have the option of withdrawing your complaint).
Bylaw Compliance Officers will investigate your complaint as soon as possible. You are encouraged to keep your complaint file up to date and to keep the Bylaw Compliance Officer apprised of the status of your complaint if the situation improves, worsens or stays the same.
If there is a contravention of City bylaws, Bylaw Compliance Officers will work with the person responsible to voluntarily remedy the situation.
In relation to certain hazardous situations or declared nuisances, City Council may order a person to rectify the situation, or take action to eliminate the hazard or damage and require the person to pay the costs incurred to do so. Where compliance with a bylaw is a condition of a licence or permit, Bylaw Compliance Officers may find it necessary to suspend the licence or permit until the person or persons comply.
The City appreciates your patience in bylaw enforcement matters.
You must complete a Freedom of Information (FOI) form and submit it to our Clerk's Department. FOI forms are available online or in person at the main reception desk.
Contact the City's Licences & Bylaws Department at 604-467-7384 or 604-467-7305 so that we can update our records.
Contact our Licences & Bylaws Department at 604-467-7384. Be prepared to provide the following:
Payment can be made online as long as you have the ticket number and one of the following forms of payment; MasterCard, Visa or certain Debit cards (TD Canada Trust, Bank of Montreal, Scotiabank and RBC Royal Bank). Payment may also be made by calling the Licences & Bylaws Department at 604-467-7305 (press 2 for ticket payments) we accept Visa, MasterCard or American Express. Payments can also be made in person at 11995 Haney Place, Maple Ridge, BC via cash, debit card, cheque, Visa, MasterCard, or American Express. Or you can mail us a cheque (made payable to the City of Maple Ridge) to the above address, please include either a copy of the ticket or be sure to clearly identify the ticket # on the cheque.
Both parking tickets and municipal tickets can be paid online as long as you have the ticket number and one of the following forms of payment; MasterCard, Visa or certain Debit cards (TD Canada Trust, Bank of Montreal, Scotiabank and RBC Royal Bank).
Disputes must be in writing by the Registered Owner of the vehicle shown on the ICBC insurance documents and they must be submitted within 14 days of the date the ticket was issued. You may download a ticket dispute form or write a letter to the Licences & Bylaws Department be sure to include the ticket number, the reason for disputing and the registered owner’s contact information (address, phone number, email address).
Staff will review the dispute and contact the disputant/registered owner to advise if the ticket stands or will be waived. While the dispute is pending a decision, the time frame for the prompt pay reduction is put on hold. If you don't agree with the decision, you may request that the ticket proceed to Small Claims Court for a dispute hearing.
Not all tickets are reducible. If you've been issued a ticket which benefits from a reduced fine for prompt payment but are submitting a dispute, the time allocated to pay at the reduced fine amount is put on hold until the dispute is resolved.