Know Before You Go
Please visit the Alert Centre to check for recent class cancellations or amenity closures.
Last-Minute Changes to Swim Schedules & Operational Changes
Pool visitors may notice last-minute changes to drop-in schedules in addition to operational changes due to ongoing staffing challenges. These changes, while inconvenient, are made in the interest of our customers’ safety and to ensure our pools are appropriately staffed at all times.
Operational changes may include:
- Pool closure or section closure
- Length of drop-in session
- Cancellation of drop-in session
- Cancellation of swimming lessons (please note that registrants will be notified directly as soon as possible)
We understand the frustration that program impacts cause and recognize they greatly affect our valued participants and the quality of our programs. Our team is committed to providing service excellence through building staff resources, incorporating customer feedback and improving on our current and future offerings.