The Licences & Bylaws Department investigates and responds to complaints received about bylaw violations in the City of Maple Ridge. Bylaw enforcement generally refers to a host of actions directed at obtaining compliance with local government bylaws, including:
educating the public about regulatory rules
conducting inspections to ensure that the rules are being followed
mediating between members of the public
leveraging voluntary compliance with the rules where possible
seeking consequences for contraventions where compliance is not forthcoming or harm has been done to the community
Please note that we do not accept anonymous complaints and there is a limit of three (3) non-recurring complaints per complainant property, per calendar year. You can submit a complaint online, over the phone, in person or by regular mail. When making a complaint, be prepared to give your name, address, telephone number and be prepared to provide specific details about the complaint. The City will keep the identity of the complainant confidential even if the complainant has agreed to be identified.