City of Maple Ridge Response
The City of Maple Ridge’s Emergency Operations Centre is actively working to address the immediate and long term response to COVID-19 to ensure the continued delivery of essential City services such as Fire and Police protection, water, sewer and road network maintenance.
As this is a health emergency, the City of Maple Ridge has provided information and advisories from Fraser Health and the BC Centre for Disease Control (BCCDC) to all City employees to ensure our front line staff are following best practices, as determined by our community health authority, so we can provide uninterrupted service to our citizens.
The City of Maple Ridge reminds citizens that the authoritative source for information on COVID-19 is the BCCDC and Fraser Health and we urge citizens to follow their guidance on the appropriate action to take for the safety of you and your family. Look for more information in the ‘Getting the Facts’ section of this page.
City staff are monitoring the situation daily and any decision to escalate our front line response will be enacted based on recommendations of the Federal Government, Province of BC, BCCDC and Fraser Health. The City is standing with all levels of government on a coordinated response to COVID-19. The City of Maple Ridge, in accordance with the BC’s Public Health and WorkSafeBC guidelines, has developed a COVID-19 Exposure Plan plan for our facilities. You can view the plan at this link.
COVID-19 TestingAt this time, it is critically important for people living in the Fraser Health region to use the COVID-19 assessment tool and get tested as soon as you have COVID-19-like symptoms, even mild ones. Please don’t wait, and book or drop by one of our collection centres which are operated in partnership with local Divisions of Family Practice. People living in the Fraser Health region can find information about test collection centres by visiting Fraser Health’s website.
If you test positiveComplete the online contact tracing form available here right away if you test positive for COVID-19 and continue to self-isolate. Public Health will reach out to you in the coming days. Learn more at here.
On Monday, October 5 at 8:00 am, the Finance and consolidated Building, Planning and Engineering service counters at City Hall will reopen. COVID-19 site safety guidelines have been developed and are compliant with WorkSafeBC requirements to ensure the safety of staff and customers.
Access to City Hall is changing effective Monday, November 30 at 8:00 am. You will now enter City Hall at the west entrance located next to the Economic Development where the Business Tower and Library are located. The Exit will now be at the east side of City Hall towards the RCMP Detachment. Staff will greet each visitor, conduct a COVID-19 questionnaire, obtain contact tracing information and provide hand sanitizer and a mask, which must be worn while inside City Hall. Plexiglas barriers have been installed at the customer service counters, in accordance with public health guidelines. Access to City Hall will be controlled to ensure physical distancing guidelines are maintained.
Visitors who wish to meet with a specific staff member are required to phone ahead and book an appointment so that a time and space can be arranged to provide a safe, physically distanced meeting environment. To accommodate appropriate distancing protocols in the workplace, many of our staff are working from home on rotational schedules and specific individuals may not be available to meet in person without prior notice.
In addition to the physical changes that have been made to City Hall, we are taking the opportunity to cross train staff. The Building, Planning and Engineering customer service teams have been restructured to offer one point of contact which will allow staff to deal with a wider diversity of applications. We will continue to offer online alternatives at mapleridge.ca/496 for members of the public who prefer contactless interactions.
The Operations Centre and the Randy Herman Community Safety Building remain closed to the public.
Maple Ridge Parks, Recreation & Culture
Currently, Parks, Recreation & Culture is offering a variety of registered activities and programs in our outdoor and indoor recreation facilities. Parks, Recreation & Culture staff will continue to monitor and implement recommendations outlined by the BC Centre for Disease Control and will communicate with the public if further cancellations and/or closures are required. Contact Parks, Recreation & Culture by email.
January 11 Update
The November 19 Public Health Order has been extended to February 5, 2021 at midnight. At the time of this order, Dr. Bonnie Henry has identified that high intensity group fitness must remain cancelled; however, our team will be reintroducing low intensity Group Fitness (both land and water) starting January 18.
All programs and services offered by the City are closely monitored on an ongoing basis to ensure the necessary protocols are in place to reduce the spread of COVID-19. We review all Public Health Orders upon release and seek clarification on specific recommendations from the provincial public health office and our regional public health authority when needed. This is done in collaboration with the provincial Recreation and Parks Association (BCRPA) and neighbouring municipalities.
The most up to date listing of available programs and activities is available on our registration page. You will be contacted via email should any of your registered activities or bookings be affected and receive a refund. Please expect temporary delays at our registration email and phone line (604-467-7422) while we work through the details of these cancellations.
- We are please to introduce select, low intensity Group Fitness classes for both land and water starting January 18.
- High intensity indoor group fitness classes (spin class) are cancelled until February 5 at minimum.
- Some indoor activities can continue to run consistent with the need for physical distancing.
- All indoor and outdoor social gatherings are prohibited.
- Funerals and weddings are exceptions to the ban on social gatherings; they may proceed with a maximum of 10 participants including the officiant with no reception (indoor or outdoor) before or after.
What's Open vs. What's Closed?Things are changing quickly and there is a lot of information to digest, so we put together a list that will help you navigate what is open and running versus what is closed or temporarily suspended.
MAPLE RIDGE LEISURE CENTRE
- Registered Indoor Pool (Length Swimming, Group Public Swims for same household only, Individual Public Swims & Water Walking)
- Fitness Centre (Registered Timeslots with reduced capacity) Effective December 18, 2020 | The change rooms and lockers on the 2nd floor of the Maple Ridge Leisure Centre are closed. Please come prepared to work out.
- Registered Indoor Sport Court Bookings (household games only + single skill development)
- Select, low intensity group fitness for both water and land
- Gymnasium Drop-In (Basketball & Pickleball)
- High Intensity Group Fitness
- Registered drop-in is limited to maximum of 10 participants (includes Active Area & Lounge)
- Skateboard/Scooter is permitted in Active Area
- Registered non-sport programming
- Registered sport programs
- Birthday Parties
Contact firstname.lastname@example.org for more information. To learn more about requirements for Local Sport Organizations (LSOs) when booking City facilities, please visit this link.
MEMBERSHIPS & REFUNDS
- Term Memberships will be extended for membership pass holders that only use their pass for Group Fitness, Gymnasium drop in or Aquafit programs.
- Membership pass holders who use 1 on 1 fitness (Fitness Centre drop-in or Length Swim) and do not feel comfortable using the facilities at this time can request to suspend use and extend their memberships.
- Refunds will be provided to those who were registered for any program/activity that is now cancelled.
PROGRAM & ACTIVITY REGISTRATION
January Drop-In Programs:
- Running January 1-31
- Registration Information
- Registration for Group Fitness starts January 17 at 8:00 AM
THE ACT ARTS CENTRE
- Approved, registered programs and/or timed entry to exhibitions or access to materials
MAPLE RIDGE MUSEUM
- Approved, registered programs and/or timed entry to exhibitions or access to materials
Quick Links for Full Details
Masks Required in Our Recreation Facilities
Masks are required in common areas like line-ups (indoors and outdoors), the lobby, hallway, change rooms and washrooms. Physical distancing continues to be required, even in spaces where you and others are masked. Remember to wash your hands frequently. Your safety is our priority! Please ask our Customer Experience team if you have questions. If you do not comply with safety measures, our team reserves the right to address your behaviour and may ask you to leave the building if your or others' safety is at risk.
In All Cases:
- Continue to physically distance
- Do not share or touch another person’s equipment
- Share the space/amenities - Limit your time to 30 minutes when others are waiting for things like playgrounds and outdoor amenities
- Refrain from spectator gatherings - do not congregate and maintain a 6' distance while waiting
- Continue to wash your hands regularly (before and after play)
- Refrain from touching your face
Per the Public Health announcement from Dr. Bonnie Henry, all events and community-based gatherings as defined in the PHO Order are suspended until January 8. Any special requests or exemptions must be approved directly by Dr. Henry’s Provincial Health Office which may take three to four weeks at minimum.
We understand this is a difficult time for all and that these closures and cancellations may impact you, your family and/or your organization. We appreciate your understanding during this unprecedented time and are committed to providing you with updates and support where possible.
Maple Ridge Parks, Recreation & Culture (PRC) is working hard to continue running innovative, safe activities throughout the year. While our signature events have looked different than past years, we have successfully run Summer Happenings (drive-in movies and physically distant outdoor concerts) and Celebrate the Night (drive-in lights/laser show and livestream concert) among other activations. Our safety plans have included requiring pre-registration, timed entry, additional cleaning procedures, masks, breaks between groups and contact tracing information, to safely comply with the PHO. Our events will be advertised on the Parks, Recreation & Culture site and our City's Facebook Page.
Maple Ridge Fire and Rescue
Effective Monday, June 1, 2020, at 3:00 pm, Recreational fires, better known as campfires, are permitted only within the ‘Open to Burning Area’ of the City of Maple Ridge provided that all provisions of the Outdoor Burning Regulations are followed. To learn the details of what is and isn't permitted at this time, please visit here.
COVID-19 Information Sources for BusinessesAs the COVID situation continues to evolve, the City of Maple Ridge Economic Development Department is committed to keeping our business community up-to-date with the latest information from the federal and provincial government for employers and businesses. View the Economic Development's COVID-19 Information Sources for Businesses resource for more information.
Information Resources on BC’s COVID-19 Response
The BC Centre for Disease Control has been providing regular updates to citizens on the response to the Novel Coronavirus (COVID-19). They have developed a comprehensive information page for citizens.
Fraser Health has also updated their website with information for citizens.
The most frequently asked question is ‘how can I protect myself and my family from getting the virus?’
The answer from the FAQ is that you should follow the same advice that public health officials recommend for the cold and flu season:
- The most important thing you can do to prevent Coronavirus and other illnesses is to wash your hands regularly and avoid touching your face.
- Cover your mouth when you cough or sneeze so you're not exposing other people.
- If you are sick yourself, stay away from others. Contact your health-care provider ahead of time so you can be safely assessed. HealthLink BC will provide advice and can be contacted by dialing 8-1-1.
Getting the Facts
The City of Maple Ridge has developed a list of websites and social media channels to provide you with the latest updates as the COVID-19 response continues. In addition, we have curated social media links to help connect you with authoritative sources of information to help you get the facts so you can be help us spread the correct information to your family and friends.
You can link to the information here or by clicking on the “Getting the facts. Sharing the facts.’ menu item on the left side of the page.
City of Maple Ridge News Release Links Related to COVID-19 Response
December 3, 2020: City Launches E-Commerce Support Program for Small Businesses
November 10, 2020: City of Maple Ridge to Hold Virtual Remembrance Day Ceremony
October 13, 2020: Maple Ridge to Extend Temporary Patio Program and Allow for Winterization
October 1, 2020: Maple Ridge City Hall Reopens Monday, October 5 for Counter Service
September 14, 2020: Maple Ridge Leisure Centre Pools to Reopen September 28, 2020
August 21, 2020: City of Maple Ridge Supports New Provincial Enforcement Measures
July 13, 2020: Maple Ridge Reopens Outdoor Pool, Fitness Centre and Launches Outdoor Fitness Class
June 15, 2020: Maple Ridge Council Endorses Expedited Outdoor Patio Approval Process
June 11, 2020: Basketball Courts and Spray Parks Set To Reopen
June 04, 2020: Maple Ridge Salutes 2020 Graduates with Light Display & Community Cheer
May 28, 2020: City of Maple Ridge Reopening Playgrounds Effective June 1
May 15, 2020: Maple Ridge Supports BC Restart Plan and Announces Reopening of Selected Park Amenities
May 01, 2020: Council Unanimously Supports Request for Emergency Transit Funding
April 30, 2020: Maple Ridge City Council Delays Property Tax Penalty Date to October 1
April 28, 2020: Maple Ridge Launches Online Fitness Videos
April 22, 2020: TransLink Service Reduction Impacts Maple Ridge
April 21, 2020: Maple Ridge General Update for Citizens on COVID-19 Response
April 17, 2020: City of Maple Ridge Responds to Provincial Property Tax Framework Announcement
April 16, 2020: Maple Ridge Backs Regional Call for Emergency Funding for TransLink
April 01, 2020: Chamber and BIA Collaborate on COVID-19 Service Lists
March 31, 2020: City of Maple Ridge Issues an Immediate Open Air Burning Ban
March 26, 2020: City of Maple Ridge Enhanced Enforcement Measures
March 19, 2020: City of Maple Ridge Takes Steps to limit the Spread of COVID-19
March 17, 2020: Maple Ridge Recreation and Culture Facilities Close Based on BCCDC Recommendation