City of Maple Ridge Response
The City of Maple Ridge continues to support the Province of BC’s Public Health response to the COVID-19 pandemic. Throughout the pandemic the City has provided essential City services as Fire and Police protection, water, sewer and road network maintenance. City Hall has reopened to the public following all Public Health guidelines and the Parks, recreation and Culture department has developed program delivery to ensure the safety of our customers and staff.
The City provides regular updates on any changes to our program offerings and facility openings via this web page and the City’s social media channels. We are also sharing information from the definitive public health sources to connect our citizens with the most up-to-date information on health orders.
The City of Maple Ridge reminds citizens that the authoritative source for information on COVID-19 and the upcoming immunization program is the BCCDC and Fraser Health and we urge citizens to follow their guidance on the appropriate action to take for the safety of you and your family. Look for more information in the ‘Getting the Facts’ section of this page.
City staff are monitoring the situation daily and any decision to escalate our front line response will be enacted based on recommendations of the Federal Government, Province of BC, BCCDC and Fraser Health. The City is standing with all levels of government on a coordinated response to COVID-19. The City of Maple Ridge, in accordance with the BC’s Public Health and WorkSafeBC guidelines, has developed a COVID-19 Exposure Plan for our facilities. You can view the plan at this link.
COVID-19 TestingAt this time, it is critically important for people living in the Fraser Health region to use the COVID-19 assessment tool and get tested as soon as you have COVID-19-like symptoms, even mild ones. Please don’t wait, and book or drop by one of our collection centres which are operated in partnership with local Divisions of Family Practice. People living in the Fraser Health region can find information about test collection centres by visiting Fraser Health’s website.
If you test positiveComplete the online contact tracing form available here right away if you test positive for COVID-19 and continue to self-isolate. Public Health will reach out to you in the coming days. Learn more here.
COVID-19 Immunization ProgramThe BC Government announced the BC Immunization program at the beginning of January and has modified the program based on the vaccine supply. Details of the broad plan can be found here.
For Maple Ridge citizens, Fraser Health will be coordinating and administering vaccinations based on the overall plan guidelines. The age based immunization bookings began on March 8 by phone and using the Fraser Health online booking system. Here is the link to the Fraser Health website with information on the Immunization Plan, who is eligible to make an appointment, how to book your appointment and the Immunization Clinic locations.
It is critical that you wait until you are eligible before phoning the booking line to ensure the phone system is not overloaded. If you have an elderly family member that requires assistance in booking their appointment, please designate one family member to help book the appointment rather than multiple people calling in. be patient and know that everyone who wants a vaccination will be able to get one as the program moves forward. As the BC Immunization Plan moves to the next phases, Fraser Health will be the definitive source of information on the timing and locations for Immunization Clinics. You may want to follow their social media channels to get the latest information.
It has been a long year, but we will get through this by following the Public Health Orders that are in place and not letting our guard down when we are so close to the immunization of our family and friends.
BC Immunization PlanThe BC Government has announced the BC Immunization Plan and Public Health teams have been administering COVID vaccines since the middle of December when the first vaccine was approved by Health Canada. The priority was getting vaccines to the most at risk citizens, our elders who are in care and those who are looking after their health. The plan has now moved to the next phase.
The overall timing of the plan has been modified based on the supply of vaccines, including the approval of four equally effective vaccines as of March 8, 2021. In addition, Public Health officials have determined that getting as many first doses of vaccines will be the priority for the BC Immunization Plan based on evidence in BB, and around the world, on the effectiveness of these new vaccines. Here is the link to the overall BC Immunization Plan.
Here in Maple Ridge, Fraser Health will be administering the immunization program. As you become eligible, you will be able to phone in or use the online booking system to get your vaccination appointment. Here is the link to get the information on eligibility and learn about the immunization clinic locations. Remember to ‘wait your turn’ and call or sign in to the website when your age group is eligible to keep the system from being overloaded.
These vaccines are all safe and Public Health officials urge you to take advantage of the first vaccine appointment that you can get. These website links will remain the definitive sources of information as we move through to the next phases off the mass immunization plan.
The BC Centre for Disease Control (BCCDC) has a website portal with information on the BC Immunization Plan and resources to help understand how these vaccines were developed and tested. The BCCDC has been working with their colleagues across the country and around the world sharing data on the vaccines and the impacts of the immunization program in stopping the spread of COVID-19. We encourage you to visit this link to get all of the facts.
The more people that get vaccinated, the faster we can return to more normal interactions in our community. Vaccinations protect both you and those around you.
COVID Impacts to Building Inspection & Permits
July 14 Update. Please note: The City of Maple Ridge is transitioning to the next step of the BC Restart Plan and continues to ensure that worker safety is a priority as the new COVID-19 WorkSafeBC guidance evolves. We will be maintaining our current work system for Building Inspections & Permits. In an effort to complete as many inspections as possible, inspections of occupied buildings will still be conducted via video. When booking an inspection, please ensure that you provide your email and cell phone number that will be with you at the time of the inspection (please ensure that you have the MS Teams app and Zoom installed on your phone). If your inspection will be conducted via video you will be contacted on the day of the inspection. Depending on the location of your project within Maple Ridge we may have to look at alternative approaches. We appreciate your understanding as we work through these changes.
Reduced staffing levels due to COVID exposures had an impact on processing times for permits and we have enacted extraordinary measures to address the delays for files that are in our system. We recognize that timing is critical in the construction industry and have focused staff resources on plan checking so that permits are issued as quickly as possible. We have made progress on the volume of work that has been delayed and are reaching out to you for assistance in helping us focus on this work.
Experienced staff have been redeployed from answering our phone line and we ask that customers use our email services to obtain information. Trades permits are to be emailed to email@example.com; if you have a question regarding a piece of property around permits, survey’s, plans, etc. please email firstname.lastname@example.org; if you are enquiring about a current permit application please email email@example.com. Responses are being prioritized but it may take a few days for us to respond. We recognize that the delays in our usual processing times are a source of frustration however every effort is being made to work through the back log created by the departments outbreak.
There are a large number of online resources on the City’s website and we recommend that you go to mapleridge.ca/496 to view the eServices available which includes booking inspections online and finding out if your inspection will be conducted in the morning or the afternoon. The Building Department landing page can be accessed at mapleridge.ca/184 which contains a wealth of information around the permitting and inspection process’
We thank you for your understanding as we deal with this extraordinary situation and will reach out if we have questions regarding your file or when your permit is ready.
As of August 25, 2021, by public health order by the Government of British Columbia, masks are required in all public indoor settings for all people born in 2009 or earlier (12+).
- Malls, shopping centres
- Grocery and liquor stores
- Coffee shops
- On public transportation, in a taxi or ride-sharing vehicle
- Clothing and retail stores
- Areas of office buildings where services to the public are provided
- Common areas of sport and fitness centres when not engaged in physical activity
- Common areas of post-secondary institutions and non-profit organizations
- Inside schools for all K to 12 staff, visitors and students in grades 4 to 12
- Drug stores
- Community centres
- Recreation centres
- City Halls
- Restaurants, pubs and bars when not seated at a table
- People with health conditions or with physical, cognitive or mental impairments who cannot wear one
- People who cannot remove a mask on their own
- Children under the age of 12
- People who need to remove their masks to communicate due to another person's hearing impairment
City HallAs of April 20, 2021 it will be Virtual Service only for Development Services enquiries.
City Hall is available for in-person visits at both the Finance Counter and Building, Planning & Engineering Counter. Citizens can enter via the west entrance (on the side where the Maple Ridge Public Library entrance is located) where they will be greeted by one of our Staff Ambassadors who will do a health screening and continue to control the number of people on site to protect the health of our customers and staff. We continue to provide masks to our visitors as the BC Immunization Program continues. We will review and adapt our safety program as the BC Restart Plan continues.
Building DepartmentGeneral Information:
Planning Departmentwebsite: www.mapleridge.ca/152
Engineering Departmentwebsite: www.mapleridge.ca/391
Maple Ridge Parks, Recreation & Culture
All programs and services offered by the City are closely monitored on an ongoing basis to ensure the necessary protocols are in place to reduce the spread of COVID-19. We review all Public Health Orders upon release and seek clarification on specific recommendations from the provincial public health office and our regional public health authority when needed. This is done in collaboration with the provincial Recreation and Parks Association (BCRPA) and neighbouring municipalities.
The most up to date listing of available programs and activities is available on our registration page. You will be contacted via email should any of your registered activities or bookings be affected and receive a refund. Please expect temporary delays at our registration email and phone line (604-467-7422) while we work through the details of these cancellations.
Quick Links for Full DetailsGatherings - Festivals & Events
Maple Ridge Parks, Recreation & Culture (PRC) is working hard to continue running innovative, safe activities throughout the year. While our signature events have looked different than past years, we have successfully run Summer Happenings (drive-in movies and physically distant outdoor concerts) and Celebrate the Night (drive-in lights/laser show and livestream concert) among other activations. Our safety plans have included requiring pre-registration, timed entry, additional cleaning procedures, masks, breaks between groups and contact tracing information, to safely comply with the PHO. Our events will be advertised on the Parks, Recreation & Culture site and our City's Facebook Page.
COVID-19 Information Sources for BusinessesAs the COVID situation continues to evolve, the City of Maple Ridge Economic Development Department is committed to keeping our business community up-to-date with the latest information from the federal and provincial government for employers and businesses. View the Economic Development's COVID-19 Information Sources for Businesses resource for more information.
Information Resources on BC’s COVID-19 Response
The BC Centre for Disease Control has been providing regular updates to citizens on the response to the Novel Coronavirus (COVID-19). They have developed a comprehensive information page for citizens.
Fraser Health has also updated their website with information for citizens.
The most frequently asked question is ‘how can I protect myself and my family from getting the virus?’
The answer from the FAQ is that you should follow the same advice that public health officials recommend for the cold and flu season:
- The most important thing you can do to prevent Coronavirus and other illnesses is to wash your hands regularly and avoid touching your face.
- Cover your mouth when you cough or sneeze so you're not exposing other people.
- If you are sick yourself, stay away from others. Contact your health-care provider ahead of time so you can be safely assessed. HealthLink BC will provide advice and can be contacted by dialing 8-1-1.
Getting the Facts
The City of Maple Ridge has developed a list of websites and social media channels to provide you with the latest updates as the COVID-19 response continues. In addition, we have curated social media links to help connect you with authoritative sources of information to help you get the facts so you can be help us spread the correct information to your family and friends.
You can link to the information here or by clicking on the “Getting the facts. Sharing the facts.’ menu item on the left side of the page.
City of Maple Ridge News Release Links Related to COVID-19 Response
May 3, 2021: Virtual Services Extended Until May 26
April 20, 2021: City Returns to Virtual Services at Development Services Counter
December 3, 2020: City Launches E-Commerce Support Program for Small Businesses
November 10, 2020: City of Maple Ridge to Hold Virtual Remembrance Day Ceremony
October 13, 2020: Maple Ridge to Extend Temporary Patio Program and Allow for Winterization
October 1, 2020: Maple Ridge City Hall Reopens Monday, October 5 for Counter Service
September 14, 2020: Maple Ridge Leisure Centre Pools to Reopen September 28, 2020
August 21, 2020: City of Maple Ridge Supports New Provincial Enforcement Measures
July 13, 2020: Maple Ridge Reopens Outdoor Pool, Fitness Centre and Launches Outdoor Fitness Class
June 15, 2020: Maple Ridge Council Endorses Expedited Outdoor Patio Approval Process
June 11, 2020: Basketball Courts and Spray Parks Set To Reopen
June 04, 2020: Maple Ridge Salutes 2020 Graduates with Light Display & Community Cheer
May 28, 2020: City of Maple Ridge Reopening Playgrounds Effective June 1
May 15, 2020: Maple Ridge Supports BC Restart Plan and Announces Reopening of Selected Park Amenities
May 01, 2020: Council Unanimously Supports Request for Emergency Transit Funding
April 30, 2020: Maple Ridge City Council Delays Property Tax Penalty Date to October 1
April 28, 2020: Maple Ridge Launches Online Fitness Videos
April 22, 2020: TransLink Service Reduction Impacts Maple Ridge
April 21, 2020: Maple Ridge General Update for Citizens on COVID-19 Response
April 17, 2020: City of Maple Ridge Responds to Provincial Property Tax Framework Announcement
April 16, 2020: Maple Ridge Backs Regional Call for Emergency Funding for TransLink
April 01, 2020: Chamber and BIA Collaborate on COVID-19 Service Lists
March 31, 2020: City of Maple Ridge Issues an Immediate Open Air Burning Ban
March 26, 2020: City of Maple Ridge Enhanced Enforcement Measures
March 19, 2020: City of Maple Ridge Takes Steps to limit the Spread of COVID-19
March 17, 2020: Maple Ridge Recreation and Culture Facilities Close Based on BCCDC Recommendation