City of Maple Ridge Response
The City of Maple Ridge continues to support the Province of BC’s Public Health response to the COVID-19 pandemic. Throughout the pandemic the City has provided essential City services as Fire and Police protection, water, sewer and road network maintenance. City Hall has reopened to the public following all Public Health guidelines and the Parks, recreation and Culture department has developed program delivery to ensure the safety of our customers and staff.
The City provides regular updates on any changes to our program offerings and facility openings via this web page and the City’s social media channels. We are also sharing information from the definitive public health sources to connect our citizens with the most up-to-date information on health orders.
The City of Maple Ridge reminds citizens that the authoritative source for information on COVID-19 and the upcoming immunization program is the BCCDC and Fraser Health and we urge citizens to follow their guidance on the appropriate action to take for the safety of you and your family. Look for more information in the ‘Getting the Facts’ section of this page.
City staff are monitoring the situation daily and any decision to escalate our front line response will be enacted based on recommendations of the Federal Government, Province of BC, BCCDC and Fraser Health. The City is standing with all levels of government on a coordinated response to COVID-19. The City of Maple Ridge, in accordance with the BC’s Public Health and WorkSafeBC guidelines, has developed a COVID-19 Exposure Plan for our facilities. You can view the plan at this link.
COVID-19 TestingAt this time, it is critically important for people living in the Fraser Health region to use the COVID-19 assessment tool and get tested as soon as you have COVID-19-like symptoms, even mild ones. Please don’t wait, and book or drop by one of our collection centres which are operated in partnership with local Divisions of Family Practice. People living in the Fraser Health region can find information about test collection centres by visiting Fraser Health’s website.
If you test positiveComplete the online contact tracing form available here right away if you test positive for COVID-19 and continue to self-isolate. Public Health will reach out to you in the coming days. Learn more here.
COVID-19 Immunization ProgramThe BC Government announced the BC Immunization program at the beginning of January and has modified the program based on the vaccine supply. Details of the broad plan can be found here.
For Maple Ridge citizens, Fraser Health will be coordinating and administering vaccinations based on the overall plan guidelines. The age based immunization bookings began on March 8 by phone and using the Fraser Health online booking system. Here is the link to the Fraser Health website with information on the Immunization Plan, who is eligible to make an appointment, how to book your appointment and the Immunization Clinic locations.
It is critical that you wait until you are eligible before phoning the booking line to ensure the phone system is not overloaded. If you have an elderly family member that requires assistance in booking their appointment, please designate one family member to help book the appointment rather than multiple people calling in. be patient and know that everyone who wants a vaccination will be able to get one as the program moves forward. As the BC Immunization Plan moves to the next phases, Fraser Health will be the definitive source of information on the timing and locations for Immunization Clinics. You may want to follow their social media channels to get the latest information.
It has been a long year, but we will get through this by following the Public Health Orders that are in place and not letting our guard down when we are so close to the immunization of our family and friends.
BC Immunization PlanThe BC Government has announced the BC Immunization Plan and Public Health teams have been administering COVID vaccines since the middle of December when the first vaccine was approved by Health Canada. The priority was getting vaccines to the most at risk citizens, our elders who are in care and those who are looking after their health. The plan has now moved to the next phase.
The overall timing of the plan has been modified based on the supply of vaccines, including the approval of four equally effective vaccines as of March 8, 2021. In addition, Public Health officials have determined that getting as many first doses of vaccines will be the priority for the BC Immunization Plan based on evidence in BB, and around the world, on the effectiveness of these new vaccines. Here is the link to the overall BC Immunization Plan.
Here in Maple Ridge, Fraser Health will be administering the immunization program. As you become eligible, you will be able to phone in or use the online booking system to get your vaccination appointment. Here is the link to get the information on eligibility and learn about the immunization clinic locations. Remember to ‘wait your turn’ and call or sign in to the website when your age group is eligible to keep the system from being overloaded.
These vaccines are all safe and Public Health officials urge you to take advantage of the first vaccine appointment that you can get. These website links will remain the definitive sources of information as we move through to the next phases off the mass immunization plan.
The BC Centre for Disease Control (BCCDC) has a website portal with information on the BC Immunization Plan and resources to help understand how these vaccines were developed and tested. The BCCDC has been working with their colleagues across the country and around the world sharing data on the vaccines and the impacts of the immunization program in stopping the spread of COVID-19. We encourage you to visit this link to get all of the facts.
The more people that get vaccinated, the faster we can return to more normal interactions in our community. Vaccinations protect both you and those around you.
COVID Impacts to Building Inspection & Permits
Please note: City staff are adapting our inspection processes to deal with the COVID exposures both in our organization and in the community at large. In an effort to complete as many inspections as possible, some in-person inspections will be transitioned to video based inspections. When booking an inspection, please ensure that you provide your email and cell phone number that will be with you at the time of the inspection (please ensure that you have the MS Teams app installed on your phone). If your inspection will be conducted via video you will be contacted on the day of the inspection. Depending the location of your project in Maple Ridge we may have to look at alternative approaches. We appreciate your understanding as we work through this period of time.
Reduced staffing levels have had an impact on processing times for permits and we have enacted extraordinary measures to address the delays for files that are in our system. We recognize that timing is critical in the construction industry and have focused staff resources on plan checking so that permits are issued as quickly as possible. We have made progress on the volume of work that has been delayed and are reaching out to you for assistance in helping us focus on this work.
Experienced staff have been redeployed from answering our phone line and we ask that customers use firstname.lastname@example.org for all enquiries until further notice. Responses are being prioritized but it may take a few days for us to respond. We recognize that the delays in our usual processing times are a source of frustration. Those key staff who tested positive are now at various stages of recovery and, in the coming weeks, we expect more staff to return to work to supplement the team that has been focused on getting your projects reviewed.
There are a large number of online resources on the City’s website and we recommend that you go to mapleridge.ca/496 to view the eServices available. The Building Department landing page can be accessed at mapleridge.ca/184.
We ask for your understanding as we deal with this unusual situation and will reach out if we have questions about your file or when your permit is ready.
As of April 20, 2021 it will be Virtual Service only for Development Services enquiries.
Ambassadors greeting and screening visitors at City Hall will provide information to Building, Planning & Engineering customers on how to access the virtual services. The Finance counter will continue to be available for in-person transactions.
The City hopes to have in-person visits available again starting on May 26. We ask for the patience of our customers as we take this proactive step to ensure the safety of the public and our staff.
The Operations Centre and the Randy Herman Community Safety Building remain closed to the public.
To contact the development services please use the contact info below:
Building DepartmentGeneral Information:
Planning Departmentwebsite: www.mapleridge.ca/152
Engineering Departmentwebsite: www.mapleridge.ca/391
Maple Ridge Parks, Recreation & Culture
All programs and services offered by the City are closely monitored on an ongoing basis to ensure the necessary protocols are in place to reduce the spread of COVID-19. We review all Public Health Orders upon release and seek clarification on specific recommendations from the provincial public health office and our regional public health authority when needed. This is done in collaboration with the provincial Recreation and Parks Association (BCRPA) and neighbouring municipalities.
The most up to date listing of available programs and activities is available on our registration page. You will be contacted via email should any of your registered activities or bookings be affected and receive a refund. Please expect temporary delays at our registration email and phone line (604-467-7422) while we work through the details of these cancellations.
Masks must be worn at all times in our facilities.
This means masks are required when in the:
- Fitness Centre (including while exercising at an individual station)
- Aquatics area (pool deck & change area), except in the water
- common areas (lineups, hallways, entrances etc.)
- Masks are not to be worn in the water.
- Masks are not required for people under the age of 12.
- Masks are not required for Family Gym.
- People who are unable to wear a mask due to a health condition and people who are unable to put on or remove a mask without the assistance of another person are exempt from mask requirements. People who are unable to wear a mask must maintain at least 3m distance at all times when in the facility.
- Continue to physically distance
- Do not share or touch another person’s equipment
- Share the space/amenities - Limit your time to 30 minutes when others are waiting for things like playgrounds and outdoor amenities
- Refrain from spectator gatherings - do not congregate and maintain a 6' distance while waiting
- Continue to wash your hands regularly (before and after play)
- Refrain from touching your face
MAPLE RIDGE LEISURE CENTRE
- Registered Indoor Pool
- Fitness Centre (Registered Timeslots with reduced capacity) Effective December 18, 2020 | The change rooms and lockers on the 2nd floor of the Maple Ridge Leisure Centre are closed. Please come prepared to work out.
- Registered Indoor Sport Court Bookings (household games only + single skill development)
- Gymnasium Drop-In (Basketball & Pickleball)
- High Intensity Group Fitness
- Low Intensity Group Fitness
- Registered drop-in is limited to maximum of 10 participants (includes Active Area & Lounge)
- Skateboard/Scooter is permitted in Active Area
- Registered non-sport programming
- Registered sport programs
- Birthday Parties
Contact email@example.com for more information. To learn more about requirements for Local Sport Organizations (LSOs) when booking City facilities, please visit this link.
MEMBERSHIPS & REFUNDS
- Term Memberships will be extended for membership pass holders that only use their pass for Group Fitness, Gymnasium drop in or Aqua Fitness programs.
- Membership pass holders who use 1 on 1 fitness (Fitness Centre drop-in or Length Swim) and do not feel comfortable using the facilities at this time can request to suspend use and extend their memberships.
- Refunds will be provided to those who were registered for any program/activity that is now cancelled.
PROGRAM & ACTIVITY REGISTRATION
April Registered Drop-In:
- Running April 1-30
- Online Display Date | March 17
- Registration Date | March 21
- Registration Time | March 21 at 8:00 AM
THE ACT ARTS CENTRE
- Approved, registered programs and/or timed entry to exhibitions or access to materials
MAPLE RIDGE MUSEUM
- Approved, registered programs and/or timed entry to exhibitions or access to materials
Quick Links for Full Details
Per the Public Health announcement from Dr. Bonnie Henry, all events and community-based gatherings as defined in the PHO Order are suspended until January 8. Any special requests or exemptions must be approved directly by Dr. Henry’s Provincial Health Office which may take three to four weeks at minimum.
We understand this is a difficult time for all and that these closures and cancellations may impact you, your family and/or your organization. We appreciate your understanding during this unprecedented time and are committed to providing you with updates and support where possible.
Maple Ridge Parks, Recreation & Culture (PRC) is working hard to continue running innovative, safe activities throughout the year. While our signature events have looked different than past years, we have successfully run Summer Happenings (drive-in movies and physically distant outdoor concerts) and Celebrate the Night (drive-in lights/laser show and livestream concert) among other activations. Our safety plans have included requiring pre-registration, timed entry, additional cleaning procedures, masks, breaks between groups and contact tracing information, to safely comply with the PHO. Our events will be advertised on the Parks, Recreation & Culture site and our City's Facebook Page.
Maple Ridge Fire and Rescue
Effective Monday, June 1, 2020, at 3:00 pm, Recreational fires, better known as campfires, are permitted only within the ‘Open to Burning Area’ of the City of Maple Ridge provided that all provisions of the Outdoor Burning Regulations are followed. To learn the details of what is and isn't permitted at this time, please visit here.
COVID-19 Information Sources for BusinessesAs the COVID situation continues to evolve, the City of Maple Ridge Economic Development Department is committed to keeping our business community up-to-date with the latest information from the federal and provincial government for employers and businesses. View the Economic Development's COVID-19 Information Sources for Businesses resource for more information.
Information Resources on BC’s COVID-19 Response
The BC Centre for Disease Control has been providing regular updates to citizens on the response to the Novel Coronavirus (COVID-19). They have developed a comprehensive information page for citizens.
Fraser Health has also updated their website with information for citizens.
The most frequently asked question is ‘how can I protect myself and my family from getting the virus?’
The answer from the FAQ is that you should follow the same advice that public health officials recommend for the cold and flu season:
- The most important thing you can do to prevent Coronavirus and other illnesses is to wash your hands regularly and avoid touching your face.
- Cover your mouth when you cough or sneeze so you're not exposing other people.
- If you are sick yourself, stay away from others. Contact your health-care provider ahead of time so you can be safely assessed. HealthLink BC will provide advice and can be contacted by dialing 8-1-1.
Getting the Facts
The City of Maple Ridge has developed a list of websites and social media channels to provide you with the latest updates as the COVID-19 response continues. In addition, we have curated social media links to help connect you with authoritative sources of information to help you get the facts so you can be help us spread the correct information to your family and friends.
You can link to the information here or by clicking on the “Getting the facts. Sharing the facts.’ menu item on the left side of the page.
City of Maple Ridge News Release Links Related to COVID-19 Response
May 3, 2021: Virtual Services Extended Until May 26
April 20, 2021: City Returns to Virtual Services at Development Services Counter
December 3, 2020: City Launches E-Commerce Support Program for Small Businesses
November 10, 2020: City of Maple Ridge to Hold Virtual Remembrance Day Ceremony
October 13, 2020: Maple Ridge to Extend Temporary Patio Program and Allow for Winterization
October 1, 2020: Maple Ridge City Hall Reopens Monday, October 5 for Counter Service
September 14, 2020: Maple Ridge Leisure Centre Pools to Reopen September 28, 2020
August 21, 2020: City of Maple Ridge Supports New Provincial Enforcement Measures
July 13, 2020: Maple Ridge Reopens Outdoor Pool, Fitness Centre and Launches Outdoor Fitness Class
June 15, 2020: Maple Ridge Council Endorses Expedited Outdoor Patio Approval Process
June 11, 2020: Basketball Courts and Spray Parks Set To Reopen
June 04, 2020: Maple Ridge Salutes 2020 Graduates with Light Display & Community Cheer
May 28, 2020: City of Maple Ridge Reopening Playgrounds Effective June 1
May 15, 2020: Maple Ridge Supports BC Restart Plan and Announces Reopening of Selected Park Amenities
May 01, 2020: Council Unanimously Supports Request for Emergency Transit Funding
April 30, 2020: Maple Ridge City Council Delays Property Tax Penalty Date to October 1
April 28, 2020: Maple Ridge Launches Online Fitness Videos
April 22, 2020: TransLink Service Reduction Impacts Maple Ridge
April 21, 2020: Maple Ridge General Update for Citizens on COVID-19 Response
April 17, 2020: City of Maple Ridge Responds to Provincial Property Tax Framework Announcement
April 16, 2020: Maple Ridge Backs Regional Call for Emergency Funding for TransLink
April 01, 2020: Chamber and BIA Collaborate on COVID-19 Service Lists
March 31, 2020: City of Maple Ridge Issues an Immediate Open Air Burning Ban
March 26, 2020: City of Maple Ridge Enhanced Enforcement Measures
March 19, 2020: City of Maple Ridge Takes Steps to limit the Spread of COVID-19
March 17, 2020: Maple Ridge Recreation and Culture Facilities Close Based on BCCDC Recommendation