How will the City respond to my request?

Informal Requests

When you make an informal request, the department you approach will respond to you as quickly as possible. Depending on the kind of information you are requesting, you may be able to get an answer over the phone. 

FOI Requests

The Freedom of Information and Protection of Privacy Act requires us to respond to your FOI request within 30 days of receiving it (we may extend this time if your request is especially complicated). The Act allows us to withhold information if the release would be an invasion of privacy or cause harm by one of the means listed in the act, such as harming a law enforcement investigation or threatening an individual’s health or safety. 

If we deny you access to any record or part of a record, you have the right to ask for a review by the independent Information and Privacy Commissioner, an officer of the legislature who is independent of the government. A decision of the Commissioner is final, subject to certain limited judicial reviews. 

Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria BC V8W 9A4 

Tel:   250-387-5629
Fax:  250-387-1696

Show All Answers

1. What kinds of information can I request?
2. How do I obtain bylaw complaint records?
3. How to I obtain Fire Department records?
4. How do I make a request?
5. Is there a fee for requests?
6. How will the City respond to my request?
7. How do I request access to my personal information?
8. How is my personal information protected?
9. What if I think the City has incorrect information about me?