How is my personal information protected?

The Act protects personal privacy by restricting the collection, use and disclosure of personal information. Please note that only private individuals have personal privacy rights, businesses do not. 


We only collect personal information when we have the clear authority to do so, or when the collection is related directly to and is necessary for an operating program. When we are collecting personal information, we must do so directly from you, unless we have legal authority to collect the information from another source. These rules apply even if another government body holds the personal information. 

Use and Disclosure

The personal information must only be used for the purpose it was collected or for a use consistent with the reason it was collected. We may also use or disclose personal information in other ways, but only if we have legal authority to do so. We have security arrangements to protect personal information from unauthorized use or disclosure. 

For example, we will usually disclose copies of any letters you send to the City after removing your name, address, telephone number and any information that may reasonably be used to identify you. 

We will make an exception to this rule when we deem that releasing your name and address would not be an unreasonable invasion of your privacy. For example, we will usually release your name and address if you sent a copy of your letter to Mayor and Council or to any person or organization outside of the City.

Show All Answers

1. What kinds of information can I request?
2. How do I obtain bylaw complaint records?
3. How to I obtain Fire Department records?
4. How do I make a request?
5. Is there a fee for requests?
6. How will the City respond to my request?
7. How do I request access to my personal information?
8. How is my personal information protected?
9. What if I think the City has incorrect information about me?