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Metal pole street lights are generally repaired within 7 business days. Exceptions may occur in difficult circumstances such as motor vehicle accidents with damage to the concrete base, or when a high volume of requests are received (ie. when daylight savings time ends.) We are unable to provide a time frame for repair of wooden pole street lights, however, they are generally repaired within 14 business days.
Metal pole street lights are the responsibility of the City, while wooden pole street lights are maintained by BC Hydro. For issues regarding wooden poles, please contact BC Hydro Lighting Support directly at 1-833-828-2224.