Maple Ridge, BC

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Fitness Centre Reopening

1. What happens to my Leisure Centre membership when the Fitness Centre reopens?: As of March 17, all MRLC memberships were frozen due to COVID-19. Membership pass holders have the option to unfreeze or continue to freeze their account. Members can choose what registration method works best for them – either pay-as-you-go or using their MRLC membership.

2. Do I have to use my existing Leisure Centre membership to pay for registered use of the Fitness Centre?: Pass holders are not required to use their memberships to pay for registered use of the Fitness Centre. You have the option to pay-as-you-go for registration. Be aware that if you choose to unfreeze your account, you cannot refreeze it.

3. Why do I have to register to use the Fitness Centre?: To ensure the safety of patrons, staff and our community, registration for the Fitness Centre is mandatory. Registration allows us to track who is in our building and when and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.

4. How has the Fitness Centre changed to help mitigate the spread of COVID-19?

New practices and procedures were created to ensure the safety of our patrons, community and staff. Some of the measures include:

increasing the distance between machines and equipment to allow for the proper physical distancing to take place
minimizing high touch points and gathering places (cardio sign up board, lockers, etc.)
reducing the number of patrons allowed in the Fitness Centre at one time.

In addition to the measures taken above, there is increased COVID-19 related signage in the facility to ensure that all Fitness Centre users are informed on signs, symptoms and risks of using the facility during the COVID-19 pandemic.

5. What should I bring to my registered Fitness Centre timeslot?: Please come prepared to work out. We ask that you bring minimal items with you. There will be no access to lockers or cubbies. If you need to bring a bag, please keep it small.

6. Will all Fitness Centre amenities be open for my registered timeslot?

For your safety and to mitigate the spread of COVID-19:

there will be no access to lockers or cubbies
washroom access will be limited to the accessible washroom with physical distancing rules in place
there will be no access to change rooms, showers or the aquatics facility
there will be no access to the water fountain and/or water bottle refill station

7. Will I have access to the Sport Courts during my registered timeslot at the Fitness Centre?: Yes. However to guarantee your time in the squash or racquetball court please reserve your sport court timeslot online. Visit www.mapleridge.ca/1484 .

8. How do I gain access to the facility for my registered timeslot at the Fitness Centre?: Customers should arrive no earlier than 10 minutes prior to their registered work out time. Please wait on the designated physical distancing markers outside of the main entrance doors. A Parks, Recreation & Culture (PRC) staff will welcome you into the facility at your designated time. As you enter the facility you will be reminded to sanitize and wash your hands frequently.

9. Can I use the gymnasium during my registered timeslot at the Fitness Centre?: For more information about gymnasium activities please visit www.mapleridge.ca/1451.

10. What amenities will I have access to at the Maple Ridge Leisure Centre when I register for a timeslot at the Fitness Centre?

When you register for a timeslot at the Fitness Centre, you will have access to:

Accessible washroom
Wallet lockers

To reduce the amount of high touch points and gathering places, PRC staff has reduced the amenities that patrons historically have had access to. Patrons will not be able to use the lockers, change rooms, showers, water fountain and/or water bottle refill station, gymnasium, sport courts or aquatic facility.

11. Do I have to wear Personal Protection Equipment (PPE) when I use the Fitness Centre?

Wearing PPE is not required when entering the Maple Ridge Leisure Centre or using the Fitness Centre. The choice of wearing PPE is up to the discretion of the individual.

Facemasks and/or gloves can be worn to help protect you and those around you - you can learn more on the BC Centre for Disease Control website.

12. Can I register in back-to-back timeslots to extend my time in the Fitness Centre?: Yes. To do this you will have to call our registration line at 604-467-7422 to ensure that you only pay a one time fee. Please note that you will only be charged a one time fee for a back-to-back booking. This does not apply for two bookings on the same day hours apart.

13. What will happen if a Fitness Centre user shows signs of COVID-19?: If a patron is exhibiting symptoms of COVID-19, PRC staff will ask that they do not enter the Maple Ridge Leisure Centre and self-isolate for the recommended 14 days. A note will be made on the users account and they will be unable to register for any Fitness Centre timeslots until their self-isolation is over.

14. If a Fitness Centre user or staff tests positive for COVID-19, will I be notified?: The City will support Public Health in communicating community transmission occurrences.

15. What do I do if I notice another Fitness Centre user who is not following the physical distancing rules or who is displaying symptoms of COVID-19?: If you notice another Fitness Centre user who is not following physical distancing rules or who may be displaying symptoms of COVID-19, please notify a Fitness Centre Supervisor or a Customer Experience staff.

16. How can I register if I have a Leisure Access Pass?

If you have a Leisure Access Pass and would like to register for a Fitness Centre timeslot, you must call the registration line to register by phone at 604-467-7422. Support workers of Leisure Access Pass holders are required to pay the admission fee prior to their registered timeslot. Both pass holder and support worker will be added to the timeslot.

17. Can I cancel my registration for a Fitness Centre timeslot?

Yes. To avoid losing your deposit, cancellations can be done through email (registration@mapleridge.ca) prior to your scheduled timeslot. To receive your refund and/or deposit you must email registration 24 hours prior to your timeslot.

18. Can I book a Fitness Centre Orientation at this time?

Yes, you can book an orientation of the Fitness Centre. To book an orientation you must call our registration line at 604-467-7422 as we have limited orientation timeslots available throughout the day.