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1. Do I have to use my membership to pay for a sport court timeslot?

No, you do not have to use your membership to pay for your sport court timeslot.

As of March 17, all Maple Ridge Leisure Centre memberships were frozen due to COVID-19. Membership pass holders have the option to unfreeze or continue to freeze their account. Members can choose what registration method works best for them – either pay-as-you-go or using their membership. Be aware that if you have chose to unfreeze your account, you cannot refreeze it.

2. Why do I have to register to book a sport court?

To ensure the safety of patrons, staff and our community, registration for the sport courts is mandatory. Registration allows us to track who is in our building and when and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.

3. How has the Maple Ridge Leisure Centre (MRLC) changed to help mitigate the spread of COVID-19?

New practices and procedures were created to ensure the safety of our patrons, community and staff. Some of the measures include:

• Implementing traffic flow and one way passages to ensure physical distancing and limiting patron cross over. 
• Minimizing high touch points and gathering places (change rooms, lockers, etc.)
• Reducing the number of patrons allowed in the MRLC at one time.

In addition to the measures taken above, there is increased COVID-19 related signage in the facility to ensure that all Leisure Centre users are informed on signs, symptoms and risks of using the facility during the COVID-19 pandemic.

4. How do I gain access to the facility during my registered sport court timeslot?

Customers should arrive no earlier than 10 minutes prior to their registered sport court timeslot. Please wait on the designated physical distancing markers outside of the main entrance doors. A Parks, Recreation & Culture staff will welcome you into the facility at your designated time. As you enter the facility you will be reminded to sanitize and wash your hands frequently. 

5. Can I use the Fitness Centre during my sport court timeslot?

Unfortunately, you cannot use the Fitness Centre during your sport court timeslot. To manage facility maximums we cannot have any patrons cross over between areas. 

6. What amenities will I have access to at the Maple Ridge Leisure Centre when I register for the sport courts?

When you register for a sport court, you will have access to:

• Accessible washroom
• Wallet lockers 

To reduce the amount of high touch points and gathering places, Parks, Recreation & Culture staff has reduced the amenities that patrons historically have had access to. Patrons will not be able to use the lockers, change rooms, showers, water fountains and water bottle refill station, gymnasium or aquatics facility.

7. Do I have to wear a mask while in an Indoor Sport Court?

Masks must be worn at all times in our facilities; however, because our Indoor Sport Courts are enclosed spaces, you may take off your mask only when you are inside the court and the door is closed behind you. 

Masks are required when in the:

• Fitness Centre (including while exercising at an individual station)
• Gymnasium
• Aquatics area (pool deck & change area), except in the water
• common areas (lineups, hallways, entrances etc.)

If you do not comply with safety measures, our team reserves the right to address your behaviour and you will be asked to leave the building.

8. Why is the Maple Ridge Leisure Centre not providing racquetball or squash equipment to any users?

We will not be providing racquetball or squash equipment to mitigate the risk of transmission of COVID-19 and eliminate contact/high touch points. 

If you arrive to your sport court timeslot and do not have equipment please ask a Fitness Center Supervisor and we can arrange to lend you equipment for that day.

9. What will happen if a user of the Maple Ridge Leisure Centre shows signs of COVID-19?

If a patron is exhibiting symptoms of COVID-19, staff will ask that they do not enter the Maple Ridge Leisure Centre and self-isolate for the recommended 14 days.  A note will be made on the user’s account and they will be unable to register for any Parks, Recreation & Culture programs until their self-isolation is over.

10. If an Maple Ridge Leisure Centre (MRLC) user or staff has tested positive for COVID-19 will I be notified?

The City will support Public Health in communicating community transmission occurrences.

11. Can I cancel my registration for a sport court booking?

Yes. To avoid losing your deposit, cancellations can be done through email prior to your scheduled timeslot.  

12. Why are you encouraging folks to use the sport courts as individuals for the purpose of skill development?

As per the Return to Sport Guidelines, BCRPA, Worksafe BC and the Provincial Health Officer, our top priority is the safety of our patrons, staff and community. Individual use of the sport courts follows the recommendations of physical distancing and provides the safest environment for those looking to return to the sport of squash and/or racquetball. 

13. Can I register for a sport court and the Fitness Centre in back-to-back timeslots and only pay one fee?

Yes you can. To register in back to back timeslots for the Fitness Centre and Sport Courts or vice versa, you will need to call our registration line at 604-467-7422. Please be aware that this is only for back-to-back bookings and not two bookings in the same day. 

14. Can two individuals work on skill development at the same time on the same court?

If two individuals want to work on skill development, they must maintain current physical distancing standards (2 meters apart at all times). At this time, scrimmaging and or game play (any form of competition) will not be allowed.