Maple Ridge, BC

▼
Indoor Pool

1. What is the status of my Leisure Centre membership?

As of March 17, 2020 all MRLC memberships were frozen due to COVID-19. Membership pass holders have the option to unfreeze or continue to freeze their account. Members can choose what registration method works best for them – either pay-as-you-go or using their MRLC membership.

2. Do I have to use my existing Leisure Centre membership to pay for registered use of the Aquatics area?: Pass holders are not required to use their memberships to pay for registered use of the Aquatics area. You have the option to pay-as-you-go for registration. Be aware that if you choose to unfreeze your account, you cannot refreeze it.

3. Why do I have to register to use the Aquatics area?

To ensure the safety of patrons, staff and our community, registration for the Aquatics area is mandatory. Registration allows us to track who is in our building, when they were here and to ensure maximum participation numbers are monitored. Controlling the access to a building/facility is a recommendation of the Provincial Health Officer and Worksafe BC.

4. If an Aquatics area user or staff tests positive for COVID-19, will I be notified?: The City will support Public Health in communicating community transmission occurrences.

5. What do I do if I notice another Aquatics area user who is not following the physical distancing rules or who is displaying symptoms of COVID-19?: If you notice another Aquatics user who is not following physical distancing rules or who may be displaying symptoms of COVID-19, please notify a Lifeguard or Customer Experience staff.

6. How can I register if I have a Leisure Access Pass?: If you have a Leisure Access Pass and would like to register for an Aquatics area timeslot, you must call the registration line to register by phone at 604-467-7422. Support workers of Leisure Access Pass holders are required to pay the admission fee prior to their registered timeslot. Both pass holder and support worker will be added to the timeslot.

7. Can I cancel my registration for an Aquatic area timeslot?

Yes. To avoid losing your deposit, cancellations can be done through email (registration@mapleridge.ca) prior to your scheduled timeslot. To receive your refund and/or deposit you must email registration 24 hours prior to your timeslot.

8. What pool activities are available?

We are reintroducing pool activities in a stages that meet established safety protocols. During this time, we will be offering registered opportunities for low impact group fitness, Length Swimming, Public Group Swims, and Individual Registration Group Swims and Swim Lessons.

9. Will all the pool amenities be open?: The Hot Tub is open during limited hours. The Sauna, Steam Room, Rope Swing, drinking water fountains and Waterslide remain closed for this stage of reopening. We are working towards safely reopening all pool amenities in the future and will provide updates to the community as soon as they are available.

Please remember to bring your filled water bottle from home.

10. Can I use the lockers at the pool?

Although limited lockers will be available for use, it is highly encouraged to leave all valuables at home and come to the pool ready to take advantage of your timeslot. Lockers are $0.25 per use, so please remember to bring your quarter! There are also wallet lockers located by the Customer Service desk that will be available for use.

11. Will the change area be open when I visit the pool?

Change rooms will be open AFTER your swim time only. You will be expected to arrive at the facility ready to participate. Remember, you will be lining up outside, so wear comfortable street clothes on top of your swim attire.

AFTER your swim, you are welcome to use the limited number of open change rooms. We do ask that you plan to shower at home after your swim as the showers will not be available at this time. Group showers on deck will be available at the shallow end of the competition pool. Just a reminder – this area is a no nude zone!

Washrooms within the universal change areas will remain open during all swim times.

12. How do I access the facility at my registered swim time?

Customers should arrive no earlier than 10 minutes prior to their registered activity. Please wait on the designated physical distancing markers outside of the main entrance. A staff member will welcome you into the facility at your designated time.

13. Do I need to wear a face mask?

A face mask is required to enter the Maple Ridge Leisure Centre, and will be required until you are ready to start your activity at the pool for which you have registered.

The Lifesaving Society of Canada does not recommend the use of face masks in an Aquatic environment as it will get wet and lose its effectiveness. It may also be difficult to breathe through a wet face mask.

Facemasks and/or gloves can be worn to help protect you and those around you - you can learn more on the BC Centre for Disease Control website.

14. What if a patron starts to exhibit signs of Covid 19 while in the pools?

The affected patron will be guided to a private location to evaluate their symptoms and allow for them to be isolated from others in the facility. All precautions will be taken to properly clean and disinfect areas with which the patron has come in contact.

15. How will we know which area to stay in during our registered pool activity?

Marking of lanes and areas of the pools will all be done by lane ropes to clearly denote the different sections of the pool. For the Group public swim, it will be clearly identified in our program registration area which area of the pool you are booking.

16. Can I use all the pools when I book a swim time?

Sorry – at this time, you will be limited to the pool and activity for which you register. This way we can promote physical distancing in a controlled atmosphere for all participants.

17. Can I book multiple swim timeslots in a row?

At this time, we do not allow back-to-back swims to allow for everyone to make use of our facility.