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The operator of the facility is Coast Mental Health, a non-profit society that has been operating in the region since 1972.. Coast Mental Health operates the Alouette Heights transitional housing facility in Maple Ridge.
We recognize the urgent need for housing in Maple Ridge. Having a safe, warm place to stay is an important first step to help people get back on their feet and make positive changes in their lives. The temporary 53 units opening at Royal Crescent will provide much-needed homes with support services required to help people stabilize.
Residents will have their own private units and will have access to life and employment skills training, health and wellness support services, meal programs and opportunities for volunteer work. Fraser Health’s Intensive Case Management (ICM) team will assist tenants facing complex challenges related to health, substance use, mental health, poverty and education by providing comprehensive assessments, individualized community-based supports and connections to other services.
Transitioning individuals from the homeless camp, Salvation Army shelter and within the community is truly a team effort. The move is expected to take place over five days and outreach workers, BC Housing, Coast Mental Health and Fraser Health staff will work with individuals and help them transition into their new homes.
We recognize the demand for housing exceeds the supply, so we are providing outreach workers with 40 additional rent supplements and funding a new shelter that will provide 20 new spaces every night over the winter months. BC Housing and partner agencies will be assisting in the transition and offering housing and shelter spaces to those living at the homeless camp who are willing to move and to others who are experiencing homelessness in Maple Ridge.
We continue to focus on working with the City of Maple Ridge on expediting the development and construction of permanent supportive housing units in the community.
We have seen numerous supportive housing projects open successfully across the province, bringing benefits to both the community and the residents and we hope to see that success continue in Maple Ridge.
Business licence application forms can be obtained by mail, fax, online or at the Licences & Bylaws Department at City Hall. Applicants are required to complete the application in full and provide a minimum payment of $110. We have a guide to assist you with applying for a business licence.
If you are moving your business to another location in the City of Maple Ridge, a new Business Licence Application must be completed and submitted to the Licences & Bylaws Department. If the applicant holds a current business licence and is a home-based daycare or commercial business, a transfer fee of $50 must accompany the new application. If the applicant does not have a current City of Maple Ridge Business Licence the minimum licence fee of $110.00 must accompany the application. Applications can also be found online or at the Licences & Bylaws Department front counter.
If you are changing the name of your business, please complete the Business Licence Name Change Form and submit to the Licences & Bylaws Department.
Application forms are available online, in person at our Licences & Bylaws Department, by email, fax, or regular mail. To receive an application by email please send us an email letting us know that you would like an application. To receive an application by fax or regular mail please call our Licences & Bylaws Department at 604-467-7440.
It really depends what type of application you have submitted (e.g. home-based, daycare, commercial or non-resident). A non-resident business licence may be issued on the spot. However a home-based business licence or commercial licence may take up to 10 business days or more to issue. Home-based businesses and commercial businesses are subject to inspections prior to issuance. If you want to know the status of your business licence application, please contact our Licences & Bylaws staff at 604-467-7440. Review our Business Licence Application Guide for more information on our processes for issuing a business licence.
You can phone the Licences & Bylaws Department at 604-467-7305 Monday - Saturday, 8:00 am - 4:00 pm. Or you can email your complaint to the Licences & Bylaws Department. There is a limit of three non-recurring complaints per complainant property, per calendar year.
Please note that in order to file a complaint, you must provide your name, address and phone number. We do not accept anonymous complaints and all complainant information remains confidential (unless matters proceed to Court or Council - at which time you have the option of withdrawing your complaint).
Bylaw Compliance Officers will investigate your complaint as soon as possible. You are encouraged to keep your complaint file up to date and to keep the Bylaw Compliance Officer apprised of the status of your complaint if the situation improves, worsens or stays the same.
If there is a contravention of City bylaws, Bylaw Compliance Officers will work with the person responsible to voluntarily remedy the situation.
In relation to certain hazardous situations or declared nuisances, City Council may order a person to rectify the situation, or take action to eliminate the hazard or damage and require the person to pay the costs incurred to do so. Where compliance with a bylaw is a condition of a licence or permit, Bylaw Compliance Officers may find it necessary to suspend the licence or permit until the person or persons comply.
The City appreciates your patience in bylaw enforcement matters.
You must complete a Freedom of Information (FOI) form and submit it to our Clerk's Department. FOI forms are available online or in person at the main reception desk.
The gates of the Maple Ridge Cemetery will be open:
Our office is not located at the cemetery. Our Cemetery Administrative Office is based at City Hall, 22470 Dewdney Trunk Road, Maple Ridge. Office hours are 8:00 AM to 4:00 PM, Monday to Friday. If you wish to meet with the Cemetery Clerk, please call 604-467-7307 to book an appointment.
Our Cemetery Caretaker is on duty Monday to Friday from 8:00 AM to 4:00 PM. Periodically the Cemetery Caretaker is scheduled to work on a Saturday or Sunday if there is an interment.
The Maple Ridge Cemetery and Whonnock Cemetery are owned and operated by the City of Maple Ridge.
The issuing of a Right of Interment does not entitle the holder to any title or interest in the land or lot, but instead provides for the right to inter the person(s) named on the Right of Interment. The payment for a Right of Interment does not include fees for interment, liners, or other charges, and is subject in every way to the current Cemetery Bylaw and any other future Cemetery Bylaw.
The definition of a resident is any person who:
Adult full burial plots, in-ground Cremation plots, and single or double niches may be purchased “pre-need” and placed on reserve. The Meadows South may only be purchased “at need” only.
Please refer to our current fee schedule.
The same cemetery fees apply to the Maple Ridge Cemetery and the Whonnock Cemetery.
Interments are held in perpetuity. There is no limit to how long someone can be interred for.
A portion of the price paid for the Right of Interment goes towards a maintenance care trust fund or perpetual care fund. Income from the care fund is used to provide regular care and maintenance at the cemetery in perpetuity. Regular care and maintenance activities can include: cutting grass, regrading of graves, planting and caring for trees and gardens, maintenance of water supply systems, roads, drainage, etc. The minimum amount to be contributed to the endowment care fund is governed by provincial law.
Perpetual Care Funds in B.C. are protected by law and are very conservatively managed. Income from the fund can only be spent on care and maintenance of the cemetery. The principal of a cemetery’s Care Fund is protected by provincial cemetery legislation.
In order to protect Interment Right Holders, strict provincial rules govern the use of cemetery lands. Graves are normally considered to be sold in perpetuity which restricts possible redevelopment.
Unless the marker is installed at the time of interment, our Cemetery Clerk will contact the family after the marker is installed.
When a death occurs, the person(s) with legal “control of disposition” will need to make arrangements through a Funeral Chapel or Crematorium. Funeral Chapels and Crematoriums are the ones that generate the death certificate, and the death certificate is one of the documents the Cemetery Clerk will ask to see. After visiting the Funeral Chapel or Crematorium, the person(s) with legal “control of disposition” will call the Cemetery Clerk to make an appointment. While making the appointment, the Cemetery Clerk will ask the person(s) with legal “control of disposition” to provide the deceased person’s last known address, date of birth, place of birth (City), date of death, place of death (City), which funeral chapel or crematorium was used, what the urn is made of if it is a cremation, and executor(s) information. A Right of Interment (this may already exist), and an Interment Authorization will need to be completed and fees paid in full prior to interment. Please note that if there is more than one Executor listed in the deceased person’s Will, the Cemetery Clerk will need to meet with all Co-Executors.
Control of Disposition means the right of a person to control the disposition of human remains or cremated remains in accordance with Section 5 of the Cremation, Interment and Funeral Services Act as follows:
Control of disposition of human remains or cremated remains
5 (1) Subject to this section and section 8 (3) (b) (i) [requirement for authorization before funeral services or disposition], the right of a person to control the disposition of the human remains or cremated remains vests in, and devolves on, the following persons in order of priority:
(2) If the person at the top of the order of priority set out in subsection (1) is unavailable or unwilling to give instructions, the right to give instructions passes to the person who is next in priority.(3) If, under subsection (1), the right to control the disposition of human remains or cremated remains passes to persons of equal rank, the order of priority
(4) A person claiming that he or she should be given the sole right to control the disposition of the human remains or cremated remains may apply to the Supreme Court for an order regarding that right.(5) When hearing an application under subsection (4), the Supreme Court must have regard to the rights of all persons having an interest and, without limitation, give consideration to
All fees are paid in full at the time arrangements are made. They cannot be paid in advance.
Artificial flowers may only be placed in a Cemetery between November 15 and March 15. Cut flowers, wreaths and floral offerings placed on graves will be removed by the Cemetery Caretaker when their condition is considered by him to be detrimental to the beauty of the Cemetery. No person will adorn or define a grave with a fence, hedge, railing, curbing, or landscaping. Only authorized employees of the City of Maple Ridge can plan, remove, cut down, or destroy any trees, shrubs, plants, flowers, bulbs or rocks in the Cemetery. Any unauthorized adornment or landscaping that is considered by the Caretaker to be untidy or unsafe will be removed by the Caretaker at his discretion.
Only a Right of Interment can be arranged in advance. This is a one-time fee that includes the mandatory contribution to the Cemetery Perpetual Care Fund. Once purchased, the Right of Interment is not affected by fee increases. Full Burial plots, in-ground cremation plots, and single or double niches may be purchased “pre-need” . The Meadows South may only be purchased “at need”.
A Right of Interment can be surrendered back to the City only. It cannot be sold privately. If less than 30 days have passed since the date of original issue, the full amount of the original fees paid will be returned by the City. If more than 30 days have passed, a refund equal to the purchase price (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee) will be issued back to the Interment Right Holder or designate. Graves purchased more than 10 years prior to the Right of Interment cancellation date, will receive the equivalent of the purchase price 10 years prior to the cancellation date (less perpetual care, taxes associated with the Right of Interment, and a Transfer fee).
The Director of Parks & Facilities may refuse to sell a Right of Interment for more than two (2) graves or niches to any one individual.
Depending on the type of interment, future costs could include the burial or interment fee, a full burial or cremation liner (if required), a full burial or cremation marker installation fee (also known as a marker permit fee), or a niche plate inscription fee, or a memorial plaque inscription fee. An additional weekend interment fee is applicable for Saturday and Sunday interments.
Interments do not take place on Statutory Holidays or deferred Statutory Holidays.
A Right of Interment for any unused plot or niche can be relocated to a different plot or niche; however, the Right Holder must first surrender the original Right of Interment to the City. A refund equal to the purchase price (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee) will be issued back to the Interment Right Holder or designate. Graves purchased more than 10 years prior to the Right of Interment cancellation date, will receive the equivalent of the purchase price 10 years prior to the cancellation date, (less the Perpetual Care Fund contribution, taxes associated with the Right of Interment, and a transfer fee). A new Right of Interment will then be generated using the current fee schedule and current residency status.
When a plot or niche is reserved in advance a Right of Interment will be issued that is signed by both the Rights Holder and the City. You will need to provide photo ID at the time of purchase. Proof of residency may also be required.
The status of available interment sites changes daily. The Cemetery Clerk will be able to provide information on available interment sites.
For casket and in-ground cremation plots, we currently offer only single depth sites. For companions, the grave sites would be side-by-side. For a cremation interment there is a choice between an in-ground cremation plot, single or double columbaria, or the Meadows South garden.
Yes. In the event that Cremated Remains are placed in a full burial Grave in advance of a Casket to be interred in the same Grave, the Cremated Remains will be removed by the Caretaker at the time of the full burial and be reinterred on top of the Casket at no cost during the Casket interment.
Each full burial plot can accommodate one casket and a maximum of four sets of cremated remains. In the event that there will never be a Casket interred, there is still only a maximum of four sets of cremation remains allowed.
A liner is required for a casket burial unless the casket is one made of metal. Full burial liners are made of fiberglass.
In some cases, this can be a very complicated matter. No one should assume that because they are related to the loved ones buried on a cemetery plot that they can automatically have their cremated remains interred with them. If it is your loved one’s wish to have their cremated remains interred with a family member on a full burial plot, it is best to research whether it is possible before he or she pass away.The first step is to verify who the Rights Holder of a plot is with the Cemetery Clerk. A Rights Holder may make designations for his Grave(s) or Niche(s) during his lifetime. However, where a Rights Holder dies and did not designate persons entitled to be interred in the Rights Holder’s Grave(s) or Niche(s), the City may give approval to an applicant who makes application to the City to receive the Rights Holder’s Right of Interment or permission for an interment on said Grave(s) or Niche(s), if the applicant provides, as exhibits to a statutory declaration made by the applicant, any of the following: i) the Rights Holder’s will showing the applicant as the recipient of the Right of Interment; orii) letters probate showing the applicant as the recipient of the Right of Interment from the residue of the Rights Holder’s estate; oriii) letters of administration showing the applicant as the recipient of the part of the intestate Rights Holder’s estate that includes the Right of Interment. iv) a statutory declaration from the Rights Holder’s spouse claiming Right of Interment entitlement. In the absence of a spouse, a statutory declaration from all surviving lineal descendants of the Rights Holder claiming Right of Interment entitlement.Provided that subsequent to the coming into force of Cemetery Bylaw 7260-2016, each person who purchases a Right of Interment and thereby becomes a Rights Holder must, contemporaneously with the purchase of the Right of Interment, provide to the Clerk a list of family members (the “Named Family Members”) who may be interred in the remaining plots held by the Rights Holder. The Clerk may modify the list so provided by the Rights Holder but only on receipt in writing of the consent of all the then surviving Named Family Members.
Upon arriving at the cemetery for the interment, please stop by the Cemetery Office and report in to the Caretaker. Please leave the cremated remains of your loved one in the car. You will give the Cremation Certificate (or Certificate of Cremation) to the Caretaker. This is a very important document, as the Caretaker will not be able to complete the interment without it. The Caretaker will have a conversation with you about the interment, after which you will get back into your car and drive to the interment site.
The graveside service is a matter of family preference and can be treated the same as a casket interment. For cremated remains families have the option of placing the cremated remains themselves or having the Cemetery Caretaker assist.
Cremation options at the Maple Ridge Cemetery are an in-ground cremation plot, a single or double columbaria niche, a garden interment in the Meadows South, or interment on a full burial plot.
Commingling of cremated remains is the intentional and irreversible mixing of the cremated remains of more than one deceased person.Yes, the commingling of two sets of cremated remains may be interred in the following areas of the Cemetery:
The person(s) having control of disposition must acknowledge that the result of commingling is permanent and irreversible. A Right of Interment must be issued for each of the deceased and fees paid indicative of two separate interments.
A fiberglass cremation liner is required when the urn is either breakable or decomposable (i.e. cardboard, wood, ceramic or glass. A cremation liner is not required when the urn is neither breakable nor decomposable (i.e. metal, plastic, stone, etc.) The purpose of a liner is to protect the cremated remains.
A columbarium is a free-standing structure containing small compartments (niches) designed to hold urns containing cremated remains. There are single niches and double niches at the Maple Ridge Cemetery.
The inside dimensions of a single niche is: 11”wide X 11”high X 11”deep. The inside dimensions of a double niche is: 15” wide X 14”high X 12” deep.
Each single niche can hold one set of cremated remains. Each double niche compartment can hold two sets of cremated remains or the commingle remains of two people.
The urn needs to be a durable container that seals. Families are welcome to use something from home as long as it meets size requirements.
The exterior hardware is a patented security system that requires a unique tool to remove the granite shutter. Behind the granite shutter each niche is secured with its own powder coated aluminum, key locked inner privacy door.
Each single or double Columbarium Niche plate is required to be consistent in layout, design and format as established by the City. The person(s) having control of disposition submit an order form to the Cemetery Clerk who soon afterward will provide a proof for approval. Once the approval is received, the Cemetery Clerk will have the monument company engrave the niche plate.
All memorial markers and niche plates will only be installed by the Caretaker, and only after the cremated remains have been interred. No person will affix any material to Columbarium face plates.
Only cremated human remains may be interred at the cemetery. Interment of cremated remains of pets is prohibited.
Unfortunately the old Rosegarden has been full since July 2014. No future interments will take place at this site. There is a memorial plaque at the old Rosegarden. You can arrange for the name of your deceased loved to be inscribed on the Memorial Plaque. Inscriptions are done in January for the prior year.
The same type of interment as the old Rosegarden takes place in the Meadows South, which is located in the southeast section of the Maple Ridge Cemetery by the Columbaria.
A marker installation fee is also known as a marker placement fee, setting fee or marker permit. Markers are laid by the Cemetery Caretaker only. When the marker arrives to the cemetery it is put into a concrete mold. Once the concrete hardens, the marker is placed on to the grave providing the interment has taken place. This fee covers the setting and laying of the marker.
If you wish a vase to be installed into the concrete rim of the marker, you need to order a vase from the monument company at the same time that you order the marker. When the marker and vase arrive to the cemetery together, this informs the Cemetery Caretaker that he needs to adjust the marker within the mold to leave more room at the top for the vase.
Please refer to our Cemetery Mark & Monument Regulations Guide.
Markers may only be laid for those loved ones already interred in the cemetery. You may memorialized a loved one by having their name engraved on the Rosegarden Memorial Plaque at the entrance way to the Maple Ridge Cemetery.
Please contact our Cemetery Clerk at 604-467-7307 for the plot location of your loved one or view the Maple Ridge Cemetery map.
Cemetery operations are required to keep permanent record of those interred in their cemeteries. Municipalities are only responsible for burial records in the cemeteries owned and operated by them.
Over the past few years, homelessness has emerged as a significant problem in every community in British Columbia and this includes Maple Ridge.
Regional homeless counts began in 2003 and occur every four years. Homeless counts in the Metro Vancouver and Fraser Valley demonstrate a significant growth in the number of people living on our streets. The 2017 Homeless Count reported 124 persons without shelter in Maple Ridge versus 84 in 2014. Here are the links to the latest homeless counts for Metro Vancouver and the Fraser Valley:
On December 11, 2018 the City of Maple Ridge filed and injunction application in the BC Supreme Court seeking the authority to address the fire and life safety issues at the camp. The case came before the BC Supreme Court on January 14 and 15. On Friday, February 8 the BC Supreme Court granted an injunction giving the City of Maple Ridge the authority to address safety issues in the camp located on 223 Street west of St. Anne Avenue. For information on the work to bring the St. Anne site in compliance with the BC Supreme Court order please follow this link;
BC Supreme Court Injunction Information
The City initiated an injunction process to have the camp removed in May of 2017. That injunction was adjourned in June of 2017 to give the newly elected provincial government and BC Housing the opportunity to develop and present a new proposal to deal with the short term and long term issues that remain around homelessness.
A condition of the adjournment was that those occupying the St. Anne property would conduct themselves in a way that not only respected safety on the site, but the safety and security of the immediate neighbourhood. Assurances were obtained by the leadership of the camp that recommendations from the Maple Ridge Fire Department and RCMP around site and neighbourhood safety would be respected and acted on.
The Fire Department conducts regular inspections of the camp seeking compliance with this Court Order.
An obligation upon the occupants of the camp to address fire and life safety issues at this site have been in place since November 2017, when a Consent Order was issued by the BC Supreme Court. This order laid out the obligations of the camp occupants to address fire and life safety issues as identified by the Fire Department. The City and BC Housing have regularly made support available to the camp occupants to achieve compliance with safety issues.
BC Housing has provided 53 units of temporary modular housing on Royal Crescent in Maple Ridge that is managed by Coast Mental Health. A number of people from the St. Anne Camp have relocated to this modular housing.
The City is working to contain the size of the camp and will continue to work to close the camp as additional shelter and housing comes available.
Candidates for the temporary modular housing are selected with a first priority on homeless individuals living in or in the vicinity of Maple Ridge. Residents are selected by Coast Mental Health and BC Housing, in collaboration with other community partners. People are assessed through a thoughtful assessment that helps determine the supports they need to remain housed and live a healthy, stable life. These tenants will also sign a Residential Tenancy Agreement along with a Good Neighbour Policy outlining appropriate community standards.
Tenants of Maple Ridge Modular include people who have been living at tent city, local shelters and others, who are homeless or at risk of homelessness in Maple Ridge.
The rental rate, plus utilities, for a suite is $375. Tenants pay the shelter portion allotted for a single individual on income assistance. The remainder of the rent is subsidized by BC Housing.
There is no minimum length of stay. Tenants are supported to transition to more permanent housing as soon as they are able to. The specific length of time will depend on housing needs in the community and timelines for the development of permanent supportive housing development elsewhere in Maple Ridge.
Coast Mental Health is responsible for overseeing the tenant and management of the building. This includes 24/7 supports to tenants, including individualized support plans that include supports to access health services, as well as employment and opportunities for tenants to make connections with other community groups. Tenants will also receive two meals a day: buffet breakfast and dinner.
This site utilizes a Housing First model (housing with wrap-around supports) that assist tenants along a recovery continuum. We strive to minimize the harms associated with drug use by providing education and resources for safer use, thus reducing harms for both the individual and the community. Non-stigmatizing and honest discussions occur along a recovery continuum that includes conversations and referral to detox, treatments, addictions counselling and other support services.
Additionally, all our staff are trained in the administration of naloxone, a medication which reverses the effects of an opioid overdose.
Coast Mental Health has organized a Community Advisory Committee for this housing project. The purpose of the Committee is to build and maintain positive relations amongst the community, the building operators and the housing program partners. The kick-off meeting for the CAC occurred Tuesday, October 16, 2018. Committee representatives include four community members ( local residents, businesses and community organizations), Maple Ridge Police Department, Maple Ridge Fire Department, City of Maple Ridge, BC Housing, Fraser Health, Coast Mental Health and Open Door Church.
A total of 14 staff members will provide rotating shifts 24/7, 365 days a year. Staff will include trained mental health workers available 24/7 a week, an on-site manager, home support staff, a seven day a week cook, as well as maintenance staff. Additionally, we provide 24/7 on-call support to our staff.
Coast Mental Health will take possession of the 53 studio homes in Maple Ridge on Monday, October 15, 2018. Each home is about 150 sq. ft. and contains a private bathroom. Three of these homes will be wheel chair accessible. Pets are also welcome.
Coast Mental Health is an experienced non-profit housing providers, leading community based mental health services for more than 45 years. We opened our first housing project in 1974. Today, we operate more than 48 supported housing sites in neighbourhoods across Metro Vancouver, and we are one of the largest supported housing operators in Canada.
With a client-focused and community-based approach, we provide a framework for community based mental health care by implementing the three essential pillars of sustained recovery: Housing, Support Services and Employment and Training.
We work side-by-side with clients, donors, governments and partner agencies to build homes and communities where people living with multiple barriers can thrive.
Coast Mental Health is responsible for the management of the building, but they will receive funding from BC Housing to operate and provide support services for the next three years.
Coast Mental Health believes that there are three pillars to sustained recovery: 1) Housing 2) Support Services and 3) Education and Training. Access to affordable housing and community-based support services provides the stability in people’s lives to assist them as they rebuild life skills and reconnect to their community.
Contact the City's Licences & Bylaws Department at 604-467-7384 or 604-467-7305 so that we can update our records.
Contact our Licences & Bylaws Department at 604-467-7384. Be prepared to provide the following:
FortisBC provides information on what to do with your gas appliances before a flood, during evacuation, and after the flood.
BC Hydro advises that water and electricity do not mix, if your home floods you must leave immediately.
Canada Mortgage and Housing Corporation advises that after a flood, it's important to restore your home to good order as soon as possible to protect your health and prevent further damage to your house and belongings. Whether you do the work yourself or hire a contractor, their handy checklist will help you organize the clean up. Immediate action is important. Your house and furnishings are less likely to grow mould if they are dried within 48 hours.
Fraser Health offers community services that deal with personal and environmental health. They will be monitoring the sewer system along with the City and posting regular updates.
Fraser Health offers community services that deal with personal and environmental health. They will be monitoring the quality of the drinking water along with the City and posting regular updates.
As people transition into the new modular housing, Fraser Health will provide a number of health care services, including primary care and support for mental health and substance use concerns. In addition, Fraser Health will continue to provide support to people in the Maple Ridge community who are homeless.
A Fraser Health nurse practitioner actively reaches out to vulnerable at-risk individuals in the community to identify and address their primary care needs, including the needs of people who have transitioned into the modular housing or are homeless. The nurse practitioner meets people wherever they are located, whether it is in new modular housing, the primary care clinic at the Salvation Army, or in the community. The nurse practitioner also provides primary care to people who are connected to the Intensive Case Management team.
If a person residing in modular housing needs support for a mental health and/or substance use concern, modular housing site staff will connect them to a case manager based in the community who will provide ongoing care. To support people who are homeless and may have mental health and/or substance use concerns, a public health nurse, mental health nurse and substance use outreach worker actively engage with people in the community who do not have housing.
The clinicians regularly interact with the homeless population, and provide harm reduction supplies and vaccinations to people as needed. When appropriate, the clinicians will connect people to primary care services, mental health services, and/or substance use services in the community and will encourage people to seek treatment in a clinical environment if a higher level of care is required.
Fraser Health will continue to provide outreach health services to people wherever they are located. These services include mental health assessments, harm reduction services, medication monitoring and provision, linkages to treatment services, and assistance in accessing primary care.
The Maple Ridge Intensive Case Management (ICM) team is operated by RainCity Housing and Support Society. In Maple Ridge, the ICM team is a team-based model of care, providing services to people with severe substance use concerns who may be mentally ill and homeless.
The ICM team includes mental health and substance use clinicians, a nurse practitioner, an addiction physician, a psychiatrist, housing outreach workers, and peer support workers who work with this vulnerable population to provide them with services to find and maintain housing. They help a person address their substance use, mental illness, general health and other needs in order to stabilize their lives. The team will go to wherever a person is located to provide the services they need.
The goal of this team, including care providers and community partners, is supporting people to recover and integrate back into the community.
In Maple Ridge, Fraser Health has robust services to engage with people who have mental health and/or substance use concerns.
Maple Ridge Mental Health and Substance Use Services engages with clients and meets them wherever they are located in the community. For example, some clients may be comfortable receiving care in a clinical environment, while other clients may need support from an outreach worker who meets them in the community.
Maple Ridge Mental Health Services provides a broad range of supports to clients, depending on what their needs are. These services include:
In Maple Ridge, Fraser Health contracts Alouette Addictions Services to provide substance use counselling, harm reduction supplies, and first-line treatment for opioid use using medications such as Suboxone and methadone.
For more information about community-based mental health and substance use support services available in Fraser Health, please visit Fraser Health’s website.
Harm reduction refers to policies, programs, and practices that aim to reduce the health, social, and economic consequences of substance use without necessarily reducing the amount of substances a person uses.
Harm reduction practices provide access to services to all members of the community, connect and care for those who use substances, reduce sexually transmitted infections, and help reduce substance-related harms including infections, the spread of disease, and the number of deaths due to overdose.
Get New/Sterile Supplies Safer injection and safer smoking supplies help to reduce the risk of spreading HIV and Hepatitis C, and are available throughout Fraser Health communities and public health units. The Maple Ridge public health unit is located at 400-22470 Dewdney Trunk Road.
Get Take Home Naloxone Naloxone is a safe and highly effective medication that reverses the effects of opioid overdose.
Naloxone is available in BC without a prescription. Take Home Naloxone kits and training are available at no cost for community members who use substances or have a history of substance use, and/or are likely to witness and respond to an overdose.
For a list Take Home Naloxone distribution sites in Maple Ridge, please visit Fraser Health’s website.
Residents are advised to obtain Fraser River flood forecast information from the Emergency Management BC website. Regular freshet updates are also available at the BC River Forecast Centre website.
The City of Maple Ridge also has a web page with valuable information and links to resources.
Here is a link to flood preparation information for home owners prepared by Emergency Management BC.
The City of Maple Ridge has developed our Emergency Response Plan for flooding based on data collected and released by the BC River Forecast Centre. The River Forecast Centre notes that their models can change due to weather conditions (extreme heat or rainfall) which may make river levels change rapidly.
As a precaution the City of Maple Ridge has established a central sandbag depot that will be active for the duration of the Fraser River Freshet. If you have not received a Flood Advisory notification sandbagging may be premature. We recommend that you focus on other advance planning recommendations located on the City website.
The depot is located at ‘Albion’s Bradley’s One Stop Landscape and Garden Supplies’ and will be open to the public from 8:00 am until 6:00 pm daily. The address is 23549 Lougheed Highway, Maple Ridge, Phone: 604-836-9274.
People who receive an Evacuation Alert need to prepare to leave quickly in the event an Evacuation order is issued. Here is the information we distribute as part of an Evacuation Alert:
It is very important that residents follow the directions of emergency services personnel if an Evacuation Order is issued.
As soon as advised, those affected should leave their homes or businesses and register at the reception Centre so we know that you are safe. After that you are encouraged to seek accommodation with friends and relatives in unaffected areas or if you require assistance with lodging please alert the staff at the Reception Centre.
We will have first responders go door-to-door to deliver the Evacuation Notice to properties that may be impacted by flooding.
City staff will also post updates on our website
If you would like to get these alerts directly to your email or smartphone please go to our website and use the ‘Notify Me’ link to subscribe to the ‘Fraser River Alerts’ which is part of the Alert Centre menu. The City of Maple Ridge will also post links to the updates on our social media sites on Facebook (www.facebook.com/yourmapleridge) and Twitter (@yourmapleridge).
While it is difficult to predict, weather patterns and forecasts will be the primary indicator of Fraser River water levels. The City relies on the BC River Forecast Centre for regularly updated flood forecasts. We issue Evacuation Alerts and information notices based on the most up-to-date projections and observed water levels on the Fraser or Alouette Rivers.
In general, the exact time frame and level of high water is entirely dependent on weather patterns. A rapid heating pattern would result in higher water levels over a shorter duration, and a cooler pattern in lower water levels over a longer duration. The forecasts of the BC River Forecast Centre and observed conditions in the community are used by the City of Maple Ridge to determine when an Evacuation Alert or Evacuation Order are ended.
The Sewer System for the City of Maple Ridge is well protected from the impacts of flooding related to the Fraser River freshet. There may be localized impacts for homes that have water ingress into basements. City staff will work with homeowners to identify those impacts in the recovery phase after a flood.
The City’s water supply, part of the Metro Vancouver water system is well protected from the impacts of flooding related to the Fraser River Freshet. There may be localized impacts for homes that have water ingress into basements.
Citizens who get their water from a well should follow Fraser Health guidelines for reactivating a well after a flood event.
You have the right to request any record in the custody or control of the City of Maple Ridge.
Bylaw complaint records are only available through a formal FOI request. In accordance with City Policy 5.29, personal information that is reasonably capable of identifying a particular individual either alone or when combined with information available from other sources, where the information reasonably permits identification of the individual to those seeking to collect, use or disclose it, will not be released.
Pursuant to Section 15(1)(d) of the Freedom of Information and Protection of Privacy Act the City will not reveal the identity [complainant name, personal information of the complainant or information that reasonably permits the identification of the complainant] of a confidential source of law enforcement information. Personal information recorded about an identifiable individual, including the complainant and alleged violator shall be kept confidential unless written consent for disclosure is received from that person.
Submit a Fire Department Records Request.
You should always start by making an informal request. To do this, contact the department that you think might have the information you are looking for.
If you are told that information is not routinely available, then you may make an FOI request for records containing that information. Your FOI request must be made in writing and must specify whether you want to receive copies of the records or view the records in person. FOI Request Forms are available online above on this page or can be downloaded as a pdf format and then by submitted by hand, mail, email or fax to:
Corporate Officer City of Maple Ridge 11995 Haney Place Maple Ridge BC V2X 6A9
Fax 604-467-7329 Email
When you make an informal request for information, the department that has this information may charge you a fee to cover its costs in processing your request. Each department is responsible for setting its own fees.
If there are extensive costs involved in retrieving and reproducing records to meet the request, you will be provided with a fee estimate before the application is fully processed that includes a breakdown of the individual costs being charged. We may also require a deposit.
The City may waive all or partial fees based what is fair and equitable in the circumstances of your request, including whether the payment will cause financial hardship or whether the requested records relate to a matter of public interest.
There is, however, no charge for your own personal information or for the first three hours spent searching for and retrieving the records.
Our fees are set out in the Schedule of Maximum Fees set by the Province in the Freedom of Information and Protection of Privacy Regulation. They include the following for non-commercial applicants:
To reduce fees and to minimize taxpayer expense, please narrow your request as much as possible. If possible, please let us know what department has the records you are requesting. Please specify a date range of the records you are requesting.
When you make an informal request, the department you approach will respond to you as quickly as possible. Depending on the kind of information you are requesting, you may be able to get an answer over the phone.
The Freedom of Information and Protection of Privacy Act requires us to respond to your FOI request within 30 days of receiving it (we may extend this time if your request is especially complicated). The Act allows us to withhold information if the release would be an invasion of privacy or cause harm by one of the means listed in the act, such as harming a law enforcement investigation or threatening an individual’s health or safety.
If we deny you access to any record or part of a record, you have the right to ask for a review by the independent Information and Privacy Commissioner, an officer of the legislature who is independent of the government. A decision of the Commissioner is final, subject to certain limited judicial reviews.
Office of the Information and Privacy Commissioner for British Columbia PO Box 9038 Stn. Prov. Govt. Victoria BC V8W 9A4
Tel: 250-387-5629 Fax: 250-387-1696 Email
If we have your personal information, it may be contained in a number of different files. If you believe that we have personal information about you, you should contact the department where you think this personal information is located and ask for that information. If you are unsure which department may have this information, please contact the Corporate Officer for assistance.
To minimize taxpayer expense, please specify what kind of information you are requesting. You should not make an FOI request for your personal information unless you are unable to get what you need through informal channels.
The Act protects personal privacy by restricting the collection, use and disclosure of personal information. Please note that only private individuals have personal privacy rights, businesses do not.
We only collect personal information when we have the clear authority to do so, or when the collection is related directly to and is necessary for an operating program. When we are collecting personal information, we must do so directly from you, unless we have legal authority to collect the information from another source. These rules apply even if another government body holds the personal information.
The personal information must only be used for the purpose it was collected or for a use consistent with the reason it was collected. We may also use or disclose personal information in other ways, but only if we have legal authority to do so. We have security arrangements to protect personal information from unauthorized use or disclosure.
For example, we will usually disclose copies of any letters you send to the City after removing your name, address, telephone number and any information that may reasonably be used to identify you.
We will make an exception to this rule when we deem that releasing your name and address would not be an unreasonable invasion of your privacy. For example, we will usually release your name and address if you sent a copy of your letter to Mayor and Council or to any person or organization outside of the City.
If you believe there is an error or omission in your personal information, you have the right to request us to correct it. We will carefully consider your request and respond to you as soon as possible.
Application for EmploymentThe City of Maple Ridge uses an applicant tracking system for candidates wishing to view available career opportunities, apply for currently posted positions, or set up a job alert to receive email notifications of new employment opportunities in your field of interest. We welcome you to register with us today and find out more about our new opportunities as they arise.
Apply online using our career portal. Everyone who applies for a position with The City of Maple Ridge is required to create an applicant profile and complete an online application.
***Please include a resume and a cover letter highlighting any relevant work experience and qualifications that match the position. Please upload your cover letter followed by your resume together in a single PDF file.
What information will I be asked to provide?You will be asked to provide personal information such as your name, address and phone number. You will also be asked to provide information about your education and employment history. Depending on the position, you may also be asked to submit transcripts, a driver's abstract and samples of your work.Please gather this information before beginning the application process and ensure the documents you are attaching are not password protected or encrypted
At what stage of the recruitment process will I need to submit my credential(s)? If you are selected for an interview and the position requires transcript(s) and/or credential(s) (training requirement, diploma, degree, designation) you can upload copies and/or bring copies to the first interview. If you are the successful candidate, you will need to provide copies of your credentials as a condition of employment.
To whom should I address my cover letter? As the hiring manager differs per competition, it is best to address your cover letter in generic terms such as “Hiring Committee”, “Human Resources” or “To whom this may concern”. Please be sure to include the Competition Number (i.e. 20) noted on the posting.
I am unable to submit an online application. What should I do? If you are having technical difficulties with the online application process, please email email@example.com. Do I have to take any tests or assessments as part of the recruitment process?Our recruitment processes vary by position, however, we do conduct skill and knowledge based testing, as well as a personal profile analysis (for select positions).
There are many different types of career opportunities with the City; temporary full-time, auxiliary, full time and part-time positions.
You will need to apply again if the posting number is different unless otherwise noted on the posting (i.e. previous applicants need not reapply).
In order to remove your application, please email firstname.lastname@example.org
Unfortunately, we cannot accept late applications.
You cannot re-apply for an opportunity, but you can update information in any resume you wish to modify. Visit http://www.hiredesk.net, sign in with your user name and password. Under General Options, select "Update your profile". You will then be provided with the options to re-submit a resume update log-in information, update additional information as well as contact information.If you are experiencing an error in completing the pre-screen questions, please immediately email email@example.com explaining the occurrence and a Human Resources representative will contact you as soon as possible. Otherwise, contact Hiredesk at 1-866-447-3933.
No, the email address is used as a unique identifier for each applicant.
No, all candidates must apply through our online Career Portal. We do not accept resumes via email, fax or in person. If you do not have access to a computer, one is provided in City Hall or at the Public Library.
A valid email address is a requirement to successfully create your unique profile and apply for positions at the City. You can set up a free email address using many public websites such as Outlook, Gmail and Yahoo. These can be set up and accessed from any computer.
Human Resources typically contacts candidates within 2 weeks following the interview.
Once your application is successfully submitted, you will receive a confirmation email. Please note that if you are creating a profile for the first time, you will receive a confirmation of profile email and once you have successfully applied, you will also receive an application email.
You may also login to the career portal and click on Update My Info to confirm if your application has been received. The Application History link lists all of the postings you have applied for, and the stage they are at. If you do not receive a confirmation email, please reach out to firstname.lastname@example.org
There are several potential steps in the recruitment process:
Candidate resumes are screened and those selected for an interview are contacted. You may receive a telephone interview or a face-to-face interview. Generally, the first interview is a standard behavioral based interview and the second involves a presentation.
Testing and/or presentations may also be required depending on the opportunity. For all administrative positions, a minimum testing is required in the MS Office Suite, typing speed and data entry.
If you are a preferred candidate then you will proceed with reference checking. However, reference checking will not be done without your consent. You will be required to complete a reference consent form and provide contact information for three professional references.
Verifications of qualifications will also be done.
If you are considered for a position, you will be contacted by a hiring supervisor or a member of our Human Resources Department for an in-person or phone interview. You may be interviewed several times by more than one member of our team.
In some cases, you may be selected for a pre-screening telephone interview, where you will be given a questionnaire used to match your skills and experience against your chosen job opportunity. This is your chance to sell yourself and your skills, so be sure to let us know why you are the best person for the job.
You may be invited to attend one or more in-person interviews where we will try to learn more about you and your qualifications. This is also your opportunity to learn more about the City of Maple Ridge and the position for which you are applying. You may be asked to provided professional references at this stage.
What can I expect during the Interview?
Our interviews are structured around behavioural-based and technical questions, and may consist of or two or more interviewers. We also appreciate that through the interview process, candidates are assessing us as a potential employer and therefore we enjoy taking the time to answer any questions candidates may have about working at the City.
How many people can I expect on an interview committee?
At the interview, you can typically expect to meet with a selection committee of 3 to 4 representatives (depending on the position).
Why are some openings not posted on the Careers page?
The City is committed to finding the best person to fill open positions. If an opportunity arises for which it is believed we have a qualified internal candidate, the posting may not appear on the Municipal Website.
Yes, many positions at the City of Maple Ridge require criminal record checks. See the job posting for details.
Payment can be made online as long as you have the ticket number and one of the following forms of payment; MasterCard, Visa or certain Debit cards (TD Canada Trust, Bank of Montreal, Scotiabank and RBC Royal Bank). Payment may also be made by calling the Licences & Bylaws Department at 604-467-7305 (press 2 for ticket payments) we accept Visa, MasterCard or American Express. Payments can also be made in person at 11995 Haney Place, Maple Ridge, BC via cash, debit card, cheque, Visa, MasterCard, or American Express. Or you can mail us a cheque (made payable to the City of Maple Ridge) to the above address, please include either a copy of the ticket or be sure to clearly identify the ticket # on the cheque.
Both parking tickets and municipal tickets can be paid online as long as you have the ticket number and one of the following forms of payment; MasterCard, Visa or certain Debit cards (TD Canada Trust, Bank of Montreal, Scotiabank and RBC Royal Bank).
Disputes must be in writing by the Registered Owner of the vehicle shown on the ICBC insurance documents and they must be submitted within 14 days of the date the ticket was issued. You may download a ticket dispute form or write a letter to the Licences & Bylaws Department be sure to include the ticket number, the reason for disputing and the registered owner’s contact information (address, phone number, email address).
Staff will review the dispute and contact the disputant/registered owner to advise if the ticket stands or will be waived. While the dispute is pending a decision, the time frame for the prompt pay reduction is put on hold. If you don't agree with the decision, you may request that the ticket proceed to Small Claims Court for a dispute hearing.
Not all tickets are reducible. If you've been issued a ticket which benefits from a reduced fine for prompt payment but are submitting a dispute, the time allocated to pay at the reduced fine amount is put on hold until the dispute is resolved.
You can contact the Land Title Office general inquiries phone line at 604-630-9630 or 1-877-577-LTSA (5872).
If you need to turn your water off, you will find that most homes have a main water shut off which is located where the water connection enters the house, usually in the basement or crawlspace. You can shut off the water supply to the house by closing this faucet handle. If there is a leak or break which requires the water to be shut off at the property line, a water shut-off key can be borrowed from the Operations Centre.
If you need to report an after hours public works emergency, please call the Operations Centre emergency line at 604-463-9581.
The pool closed on March 26, 2018 and is anticipated for reopen late summer 2019.
The Maple Ridge Leisure Centre will remain open and customers can access the fitness centre, multi-purpose rooms, gymnasium and programming throughout the pool closure.
In 2013, staff retained the services of an architectural company with experience in pool construction and design. The architectural review resulted in the following recommended upgrades which still remain a priority:
Replacement of Aging Equipment – Relocation of the electrical room/panels and creating environmental separation will be necessary during the renovations to prevent future moister damaged to the cabinets and panels.
Chlorination – Chlorine gas is used to maintain the cleanliness of the pool in conjunction with the filtration systems which are outdated and much less inefficient than other filters that are now available for aquatic complexes. This will be addressed by building an expanded mechanical room, replacing the outdated water filtration system and converting to a combined liquid chlorine (which is much safer to handle) and a U.V. system, to ensure the highest water quality possible.
Pool Tank Accessibility – Currently, the toddler pool, leisure pool, swirl pool and lap pools do not have wheel chair access and limit accessibility for some of our customers. The renovation will improve accessibility allowing opportunities for all leisure centre users to swim and recreate.
Lobby and Change Room Upgrades – Priority upgrades to the lobby and change room will create a more inviting and welcoming environment for Leisure Centre customers and will provide an expanded change room area for families as well as improving accessibility in a gender neutral environment.
The Maple Ridge Leisure Center (MRLC) opened in 1980 and has served us well for almost 40 years. However, to continue serving our citizens well into the future, upgrades are needed. The project is driven by the need to update the mechanical and filtration systems. Filtration and pump systems date back to the original construction of the facility and are now obsolete, expensive to maintain and have presented reliability concerns. These upgrades will not only improve the mechanical systems, but increase overall accessibility and customer enjoyment.
The Hammond Outdoor Pool opens for the season on April 28, 2019 and will offer swim lessons, lane swimming, leisure swimming and water fitness classes. Admission is again FREE this year. For Indoor swimming, numerous aquatics facilities are located within a 30 minute drive from Maple Ridge including Walnut Grove Community Centre, Mission Leisure Centre, Hyde Creek (Port Coquitlam) and Guilford Recreation Centre , Surrey Sport & Leisure Complex or Grandview Heights Recreation Centre in Surrey.
The new changing space will have additional change rooms, increased accessibility and a modernized space that will improve flow and changing experiences.
The new change space will have:
Modernizing the space was another important factor in this renovation. There will be a new “grooming station” with mirrors and counter space that will accommodate multiple users.
There will also be new lockers introduced that are made of a rust-resistant plastic that is highly break-resistant—their new location in the centre of an open space will increase visibility and increase safety and sight lines.
There will be no “nude zones” in the new change rooms—the old men’s and women’s change rooms previously had open areas which allowed for individuals to change in the open, but this will no longer be the case. In other words, clothing will be required in all open areas.
With the increased number of stalls and increased amenities within the stalls, pool users will be able to access their own, private space to change.
Council originally explored the option of building a new wellness centre (including a new aquatic facility) prior to moving forward with the upgrades at the MRLC. However, the condition of the MRLC requires that upgrades to the current aquatic facility be a priority.
Customers with memberships will be able to place their passes on hold during the pool closure, or can withdraw their membership and receive a refund. Current memberships are reduced by 10% due to the construction inconvenience.
The fitness centre is scheduled to remain open throughout the pool closure. Any known closures, for non-aquatic maintenance projects, will be announced with as much notice as possible.
The gymnasium is scheduled to remain open throughout the pool closure. Any known closures will be announced with as much notice as possible.
The childminding centre is scheduled to remain open throughout the pool closure. Any known closures will be announced with as much notice as possible.
There will be some minor sidewalk renovations on the South side of the park, however they are unlikely to have any significant impact on the use of the park, or for traffic movement on the ring road.
BC Housing has created a web page with information on the housing proposals and updates on community consultations
The provision of housing and health care are the responsibility of the BC Government.
The BC Government has the legislative authority to develop these projects without following municipal zoning processes; however they have not exercised this authority in the development of supportive housing projects announced in other communities in BC.
It is expected that the BC Government will follow the usual City of Maple Ridge rezoning process.
The rezoning process does not begin until a formal application is filed with the City. Here is a chart that outlines the City’s rezoning process. .
* Taken from the Local Government Act - After the hearing, the Council/Board, the council or board members, or committees may not hear from or receive correspondence from interested parties relating to the rezoning proposal. They can hear from their own staff, lawyers and consultants (Hubbard v. West Vancouver, 2005) but if they receive a delegation or correspondence they will be, in effect, reopening the hearing and will run the risk of having the bylaw quashed.
This page will be updated to alert citizens if a formal application is received for any of the proposals that were announced by the BC Government on January 11, 2018.
A development sign will be placed on the property a minimum of ten days before Council consideration of First Reading.
All items coming before Council are posted as part of the Meeting Agendas. The agendas can be found online.
The status of each property development application received by the City is available on our Land Development Application Viewer within a day of receipt.
The responsibility, authority and funding model to connect citizens to housing and healthcare supports rests with the Province, through BC Housing and Fraser Health. You can email and call your local Member of the Legislative Assembly. Following is the appropriate contact information.
We ask that you be respectful in your emails, letters and phone calls to your elected representatives.
Contact information for MLAs:
We are unable to provide a time frame for repair of wooden pole street lights, however, they are generally repaired within 14 business days. If the repair exceeds this time frame please contact the Operations Centre and they will confirm that the request has been received by BC Hydro.