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Business licence application forms can be obtained by mail, fax, online or at the Licences & Bylaws Department at City Hall. Applicants are required to complete the application in full and provide a minimum payment of $110. We have a guide to assist you with applying for a business licence.
If you are moving your business to another location in the City of Maple Ridge, a new Business Licence Application must be completed and submitted to the Licences & Bylaws Department. If the applicant holds a current business licence and is a home-based daycare or commercial business, a transfer fee of $50 must accompany the new application. If the applicant does not have a current City of Maple Ridge Business Licence the minimum licence fee of $110.00 must accompany the application. Applications can also be found online or at the Licences & Bylaws Department front counter.
If you are changing the name of your business, please complete the Business Licence Name Change Form and submit to the Licences & Bylaws Department.
Application forms are available online, in person at our Licences & Bylaws Department, by email, fax, or regular mail. To receive an application by email please send us an email letting us know that you would like an application. To receive an application by fax or regular mail please call our Licences & Bylaws Department at 604-467-7440.
You can phone the Licences, Permits & Bylaws Department at 604-467-7305 Monday - Saturday, 8:00 am - 4:00 pm. Or you can email your complaint to the Licences & Bylaws Department. There is a limit of three non-recurring complaints per complainant property, per calendar year.
Please note that in order to file a complaint, you must provide your name, address and phone number. We do not accept anonymous complaints and all complainant information remains confidential (unless matters proceed to Court or Council - at which time you have the option of withdrawing your complaint).
Bylaw Enforcement Officers will investigate your complaint as soon as possible. You are encouraged to keep your complaint file up to date and to keep the Bylaw Enforcement Officer apprised of the status of your complaint if the situation improves, worsens or stays the same.
If there is a contravention of City bylaws, Bylaw Enforcement Officers will work with the person responsible to voluntarily remedy the situation.
In relation to certain hazardous situations or declared nuisances, City Council may order a person to rectify the situation, or take action to eliminate the hazard or damage and require the person to pay the costs incurred to do so. Where compliance with a bylaw is a condition of a licence or permit, Bylaw Enforcement Officers may find it necessary to suspend the licence or permit until the person or persons comply.
The City appreciates your patience in bylaw enforcement matters.
You must complete a Freedom of Information (FOI) form and submit it to our Clerk's Department. FOI forms are available online or in person at the main reception desk.
Application for EmploymentThe City of Maple Ridge uses an applicant tracking system for candidates wishing to view available career opportunities, apply for currently posted positions, or set up a job alert to receive email notifications of new employment opportunities in your field of interest. We welcome you to register with us today and find out more about our new opportunities as they arise.
Apply online using our career portal. Everyone who applies for a position with The City of Maple Ridge is required to create an applicant profile and complete an online application.
***Please include a resume and a cover letter highlighting any relevant work experience and qualifications that match the position. Please upload your cover letter followed by your resume together in a single PDF file.
What information will I be asked to provide?You will be asked to provide personal information such as your name, address and phone number. You will also be asked to provide information about your education and employment history. Depending on the position, you may also be asked to submit transcripts, a driver's abstract and samples of your work.Please gather this information before beginning the application process and ensure the documents you are attaching are not password protected or encrypted
At what stage of the recruitment process will I need to submit my credential(s)? If you are selected for an interview and the position requires transcript(s) and/or credential(s) (training requirement, diploma, degree, designation) you can upload copies and/or bring copies to the first interview. If you are the successful candidate, you will need to provide copies of your credentials as a condition of employment.
To whom should I address my cover letter? As the hiring manager differs per competition, it is best to address your cover letter in generic terms such as “Hiring Committee”, “Human Resources” or “To whom this may concern”. Please be sure to include the Competition Number (i.e. 20) noted on the posting.
I am unable to submit an online application. What should I do? If you are having technical difficulties with the online application process, please email email@example.com. Do I have to take any tests or assessments as part of the recruitment process?Our recruitment processes vary by position, however, we do conduct skill and knowledge based testing, as well as a personal profile analysis (for select positions).
There are many different types of career opportunities with the City; temporary full-time, auxiliary, full time and part-time positions.
You will need to apply again if the posting number is different unless otherwise noted on the posting (i.e. previous applicants need not reapply).
In order to remove your application, please email firstname.lastname@example.org
Unfortunately, we cannot accept late applications.
You cannot re-apply for an opportunity, but you can update information in any resume you wish to modify. Visit http://www.hiredesk.net, sign in with your user name and password. Under General Options, select "Update your profile". You will then be provided with the options to re-submit a resume update log-in information, update additional information as well as contact information.If you are experiencing an error in completing the pre-screen questions, please immediately email email@example.com explaining the occurrence and a Human Resources representative will contact you as soon as possible. Otherwise, contact Hiredesk at 1-866-447-3933.
No, the email address is used as a unique identifier for each applicant.
No, all candidates must apply through our online Career Portal. We do not accept resumes via email, fax or in person. If you do not have access to a computer, one is provided in City Hall or at the Public Library.
A valid email address is a requirement to successfully create your unique profile and apply for positions at the City. You can set up a free email address using many public websites such as Outlook, Gmail and Yahoo. These can be set up and accessed from any computer.
Human Resources typically contacts candidates within 2 weeks following the interview.
Once your application is successfully submitted, you will receive a confirmation email. Please note that if you are creating a profile for the first time, you will receive a confirmation of profile email and once you have successfully applied, you will also receive an application email.
You may also login to the career portal and click on Update My Info to confirm if your application has been received. The Application History link lists all of the postings you have applied for, and the stage they are at. If you do not receive a confirmation email, please reach out to firstname.lastname@example.org
There are several potential steps in the recruitment process:
Candidate resumes are screened and those selected for an interview are contacted. You may receive a telephone interview or a face-to-face interview. Generally, the first interview is a standard behavioral based interview and the second involves a presentation.
Testing and/or presentations may also be required depending on the opportunity. For all administrative positions, a minimum testing is required in the MS Office Suite, typing speed and data entry.
If you are a preferred candidate then you will proceed with reference checking. However, reference checking will not be done without your consent. You will be required to complete a reference consent form and provide contact information for three professional references.
Verifications of qualifications will also be done.
If you are considered for a position, you will be contacted by a hiring supervisor or a member of our Human Resources Department for an in-person or phone interview. You may be interviewed several times by more than one member of our team.
In some cases, you may be selected for a pre-screening telephone interview, where you will be given a questionnaire used to match your skills and experience against your chosen job opportunity. This is your chance to sell yourself and your skills, so be sure to let us know why you are the best person for the job.
You may be invited to attend one or more in-person interviews where we will try to learn more about you and your qualifications. This is also your opportunity to learn more about the City of Maple Ridge and the position for which you are applying. You may be asked to provided professional references at this stage.
What can I expect during the Interview?
Our interviews are structured around behavioural-based and technical questions, and may consist of or two or more interviewers. We also appreciate that through the interview process, candidates are assessing us as a potential employer and therefore we enjoy taking the time to answer any questions candidates may have about working at the City.
How many people can I expect on an interview committee?
At the interview, you can typically expect to meet with a selection committee of 3 to 4 representatives (depending on the position).
Why are some openings not posted on the Careers page?
The City is committed to finding the best person to fill open positions. If an opportunity arises for which it is believed we have a qualified internal candidate, the posting may not appear on the Municipal Website.
Yes, many positions at the City of Maple Ridge require criminal record checks. See the job posting for details.
Residents are advised to obtain Fraser River flood forecast information from the Emergency Management BC website. Regular freshet updates are also available at the BC River Forecast Centre website.
The City of Maple Ridge also has a web page with valuable information and links to resources.
Here is a link to flood preparation information for home owners prepared by Emergency Management BC.
The City of Maple Ridge has developed our Emergency Response Plan for flooding based on data collected and released by the BC River Forecast Centre. The River Forecast Centre notes that their models can change due to weather conditions (extreme heat or rainfall) which may make river levels change rapidly.
As a precaution the City of Maple Ridge has established a central sandbag depot that will be active for the duration of the Fraser River Freshet. If you have not received a Flood Advisory notification sandbagging may be premature. We recommend that you focus on other advance planning recommendations located on the City website.
The depot is located at ‘Albion’s Bradley’s One Stop Landscape and Garden Supplies’ and will be open to the public from 8:00 am until 6:00 pm daily. The address is 23549 Lougheed Highway, Maple Ridge, Phone: 604-836-9274.
People who receive an Evacuation Alert need to prepare to leave quickly in the event an Evacuation order is issued. Here is the information we distribute as part of an Evacuation Alert:
It is very important that residents follow the directions of emergency services personnel if an Evacuation Order is issued.
As soon as advised, those affected should leave their homes or businesses and register at the reception Centre so we know that you are safe. After that you are encouraged to seek accommodation with friends and relatives in unaffected areas or if you require assistance with lodging please alert the staff at the Reception Centre.
We will have first responders go door-to-door to deliver the Evacuation Notice to properties that may be impacted by flooding.
City staff will also post updates on our website
If you would like to get these alerts directly to your email or smartphone please go to our website and use the ‘Notify Me’ link to subscribe to the ‘Fraser River Alerts’ which is part of the Alert Centre menu. The City of Maple Ridge will also post links to the updates on our social media sites on Facebook (www.facebook.com/yourmapleridge) and Twitter (@yourmapleridge).
While it is difficult to predict, weather patterns and forecasts will be the primary indicator of Fraser River water levels. The City relies on the BC River Forecast Centre for regularly updated flood forecasts. We issue Evacuation Alerts and information notices based on the most up-to-date projections and observed water levels on the Fraser or Alouette Rivers.
In general, the exact time frame and level of high water is entirely dependent on weather patterns. A rapid heating pattern would result in higher water levels over a shorter duration, and a cooler pattern in lower water levels over a longer duration. The forecasts of the BC River Forecast Centre and observed conditions in the community are used by the City of Maple Ridge to determine when an Evacuation Alert or Evacuation Order are ended.
The Sewer System for the City of Maple Ridge is well protected from the impacts of flooding related to the Fraser River freshet. There may be localized impacts for homes that have water ingress into basements. City staff will work with homeowners to identify those impacts in the recovery phase after a flood.
The City’s water supply, part of the Metro Vancouver water system is well protected from the impacts of flooding related to the Fraser River Freshet. There may be localized impacts for homes that have water ingress into basements.
Citizens who get their water from a well should follow Fraser Health guidelines for reactivating a well after a flood event.
You have the right to request any record in the custody or control of the City of Maple Ridge.
Bylaw complaint records are only available through a formal FOI request. In accordance with City Policy 5.29, personal information that is reasonably capable of identifying a particular individual either alone or when combined with information available from other sources, where the information reasonably permits identification of the individual to those seeking to collect, use or disclose it, will not be released.
Pursuant to Section 15(1)(d) of the Freedom of Information and Protection of Privacy Act the City will not reveal the identity [complainant name, personal information of the complainant or information that reasonably permits the identification of the complainant] of a confidential source of law enforcement information. Personal information recorded about an identifiable individual, including the complainant and alleged violator shall be kept confidential unless written consent for disclosure is received from that person.
Submit a Fire Department Records Request.
You should always start by making an informal request. To do this, contact the department that you think might have the information you are looking for.
If you are told that information is not routinely available, then you may make an FOI request for records containing that information. Your FOI request must be made in writing and must specify whether you want to receive copies of the records or view the records in person. FOI Request Forms are available online above on this page or can be downloaded as a pdf format and then by submitted by hand, mail, email or fax to:
Corporate Officer City of Maple Ridge 11995 Haney Place Maple Ridge BC V2X 6A9
Fax 604-467-7329 Email
When you make an informal request for information, the department that has this information may charge you a fee to cover its costs in processing your request. Each department is responsible for setting its own fees.
If there are extensive costs involved in retrieving and reproducing records to meet the request, you will be provided with a fee estimate before the application is fully processed that includes a breakdown of the individual costs being charged. We may also require a deposit.
The City may waive all or partial fees based what is fair and equitable in the circumstances of your request, including whether the payment will cause financial hardship or whether the requested records relate to a matter of public interest.
There is, however, no charge for your own personal information or for the first three hours spent searching for and retrieving the records.
Our fees are set out in the Schedule of Maximum Fees set by the Province in the Freedom of Information and Protection of Privacy Regulation. They include the following for non-commercial applicants:
To reduce fees and to minimize taxpayer expense, please narrow your request as much as possible. If possible, please let us know what department has the records you are requesting. Please specify a date range of the records you are requesting.
When you make an informal request, the department you approach will respond to you as quickly as possible. Depending on the kind of information you are requesting, you may be able to get an answer over the phone.
The Freedom of Information and Protection of Privacy Act requires us to respond to your FOI request within 30 days of receiving it (we may extend this time if your request is especially complicated). The Act allows us to withhold information if the release would be an invasion of privacy or cause harm by one of the means listed in the act, such as harming a law enforcement investigation or threatening an individual’s health or safety.
If we deny you access to any record or part of a record, you have the right to ask for a review by the independent Information and Privacy Commissioner, an officer of the legislature who is independent of the government. A decision of the Commissioner is final, subject to certain limited judicial reviews.
Office of the Information and Privacy Commissioner for British Columbia PO Box 9038 Stn. Prov. Govt. Victoria BC V8W 9A4
Tel: 250-387-5629 Fax: 250-387-1696 Email
If we have your personal information, it may be contained in a number of different files. If you believe that we have personal information about you, you should contact the department where you think this personal information is located and ask for that information. If you are unsure which department may have this information, please contact the Corporate Officer for assistance.
To minimize taxpayer expense, please specify what kind of information you are requesting. You should not make an FOI request for your personal information unless you are unable to get what you need through informal channels.
The Act protects personal privacy by restricting the collection, use and disclosure of personal information. Please note that only private individuals have personal privacy rights, businesses do not.
We only collect personal information when we have the clear authority to do so, or when the collection is related directly to and is necessary for an operating program. When we are collecting personal information, we must do so directly from you, unless we have legal authority to collect the information from another source. These rules apply even if another government body holds the personal information.
The personal information must only be used for the purpose it was collected or for a use consistent with the reason it was collected. We may also use or disclose personal information in other ways, but only if we have legal authority to do so. We have security arrangements to protect personal information from unauthorized use or disclosure.
For example, we will usually disclose copies of any letters you send to the City after removing your name, address, telephone number and any information that may reasonably be used to identify you.
We will make an exception to this rule when we deem that releasing your name and address would not be an unreasonable invasion of your privacy. For example, we will usually release your name and address if you sent a copy of your letter to Mayor and Council or to any person or organization outside of the City.
If you believe there is an error or omission in your personal information, you have the right to request us to correct it. We will carefully consider your request and respond to you as soon as possible.
Disputes must be in writing by the Registered Owner of the vehicle shown on the ICBC insurance documents and they must be submitted within 14 days of the date the ticket was issued. You may write a letter to the Licences, Permits & Bylaws Department including the ticket number, the reason for disputing and the registered owner’s contact information (address, phone number, email address). You may also download a
Staff will review the dispute and contact the disputant/registered owner to advise if the ticket stands or will be waived. While the dispute is pending a decision, the time frame for the prompt pay reduction is put on hold. If you don't agree with the decision, you may request that the ticket proceed to Small Claims Court for a dispute hearing.
You can contact the Land Title Office general inquiries phone line at 604-630-9630 or 1-877-577-LTSA (5872).
If you need to turn your water off, you will find that most homes have a main water shut off which is located where the water connection enters the house, usually in the basement or crawlspace. You can shut off the water supply to the house by closing this faucet handle. If there is a leak or break which requires the water to be shut off at the property line, a water shut-off key can be borrowed from the Operations Centre.
If you need to report an after hours public works emergency, please call the Operations Centre emergency line at 604-463-9581.
The pool, lobby and change room renovations will begin March 26 and last for approximately 13 months. The Maple Ridge Leisure Centre will remain open and customers can access the fitness centre, multi-purpose rooms, gymnasium and programming throughout the pool closure.Customers are encouraged to view the Customer Accommodation Plan to learn about options for minimizing impact on their aquatic-related recreation.
In 2013, staff retained the services of an architectural company with experience in pool construction and design. The architectural review resulted in the following recommended upgrades which still remain a priority:
Replacement of Aging Equipment – Relocation of the electrical room/panels and creating environmental separation will be necessary during the renovations to prevent future moister damaged to the cabinets and panels.
Chlorination – Chlorine gas is used to maintain the cleanliness of the pool in conjunction with the filtration systems which are outdated and much less inefficient than other filters that are now available for aquatic complexes. This will be addressed by building an expanded mechanical room, replacing the outdated water filtration system and converting to a combined liquid chlorine (which is much safer to handle) and a U.V. system, to ensure the highest water quality possible.
Pool Tank Accessibility – Currently, the toddler pool, leisure pool, swirl pool and lap pools do not have wheel chair access and limit accessibility for some of our customers. The renovation will improve accessibility allowing opportunities for all leisure centre users to swim and recreate.
Lobby and Change Room Upgrades – Priority upgrades to the lobby and change room will create a more inviting and welcoming environment for Leisure Centre customers and will provide an expanded change room area for families as well as improving accessibility in a gender neutral environment.
The Maple Ridge Leisure Center (MRLC) opened in 1980 and has served us well for more than 37 years. However, to continue serving our citizens well into the future, upgrades are needed. The project is driven by the need to update the mechanical and filtration systems. Filtration and pump systems date back to the original construction of the facility and are now obsolete, expensive to maintain and have presented reliability concerns. These upgrades will not only improve the mechanical systems, but increase overall accessibility and customer enjoyment.
The City is committed to minimizing the impact on our customers throughout the retrofit and is currently working with our neighbouring communities with aquatic facilities to create solutions. Visit this page for updated information as it becomes available. In addition, we will also be extending the outdoor pool season.
Council originally explored the option of building a new wellness centre (including a new aquatic facility) prior to moving forward with the upgrades at the MRLC. However, the condition of the MRLC requires that upgrades to the current aquatic facility be a priority.
Customers with memberships will be able to place their passes on hold during the pool closure, or can withdraw their membership and receive a refund.
The budget for this project is set at $9 million.
At this time, the childminding centre is scheduled to remain open throughout the pool closure. Any known closures will be announced with as much notice as possible.
There will be some minor sidewalk renovations on the South side of the park, however they are unlikely to have any significant impact on the use of the park, or for traffic movement on the ring road.
BC Housing has created a web page with information on the housing proposals and updates on community consultations
The provision of housing and health care are the responsibility of the BC Government.
The BC Government has the legislative authority to develop these projects without following municipal zoning processes; however they have not exercised this authority in the development of supportive housing projects announced in other communities in BC.
It is expected that the BC Government will follow the usual City of Maple Ridge rezoning process.
The rezoning process does not begin until a formal application is filed with the City. Here is a chart that outlines the City’s rezoning process. .
* Taken from the Local Government Act - After the hearing, the Council/Board, the council or board members, or committees may not hear from or receive correspondence from interested parties relating to the rezoning proposal. They can hear from their own staff, lawyers and consultants (Hubbard v. West Vancouver, 2005) but if they receive a delegation or correspondence they will be, in effect, reopening the hearing and will run the risk of having the bylaw quashed.
This page will be updated to alert citizens if a formal application is received for any of the proposals that were announced by the BC Government on January 11, 2018.
A development sign will be placed on the property a minimum of ten days before Council consideration of First Reading.
All items coming before Council are posted as part of the Meeting Agendas. The agendas can be found online.
The status of each property development application received by the City is available on our Land Development Application Viewer within a day of receipt.
The responsibility, authority and funding model to connect citizens to housing and healthcare supports rests with the Province, through BC Housing and Fraser Health. You can email and call your local Member of the Legislative Assembly. Following is the appropriate contact information.
We ask that you be respectful in your emails, letters and phone calls to your elected representatives.
Contact information for MLAs:
We are unable to provide a time frame for repair of wooden pole street lights, however, they are generally repaired within 14 business days. If the repair exceeds this time frame please contact the Operations Centre and they will confirm that the request has been received by BC Hydro.