Where is my water, sanitary or storm connection?

If you need to locate your service connection - water, sanitary or storm you can visit the Engineering counter at City Hall or phone 604-467-7339. If you are unable to locate the connection, you may call our Operations Centre at 604-463-9581 for assistance.

If you need to turn your water off, you will find that most homes have a main water shut off which is located where the water connection enters the house, usually in the basement or crawlspace. You can shut off the water supply to the house by closing this faucet handle. If there is a leak or break which requires the water to be shut off at the property line, please call the Operations Centre 24/7 at 604-463-9581.

If you need to report an after hours public works emergency, please call the Operations Centre emergency line at 604-463-9581.

Show All Answers

1. What services does the Building Department provide?
2. Why do I need a permit?
3. What types of things do I need a permit for?
4. What is the cost of a building permit?
5. I want to re-grade my property and bring in a "little" fill. Do I need a permit?
6. How long does it take to get a permit?
7. How can I find out what my property is zoned?
8. Where can I find the size of my lot?
9. What can I build on my single-family residential lot?
10. How big can I build on my lot?
11. How do I determine the location of my house in relation to my property lines?
12. How high can I build a fence on my property?
13. What time will my building, plumbing, gas or electrical inspection be?
14. Can I request a certain inspector for inspections?
15. What do I need for a final inspection?
16. How do I know if I live in a floodplain?
17. What is a flood construction level?
18. How can I get a copy of my house plans or a copy of the occupancy certificate?
19. What size of accessory building can I build?
20. There's a new development being built beside my house and I'm worried about water coming onto my property. What can I do?
21. Why do I need a geotechnical engineer (for anything)?
22. How do I find out if a house I am purchasing has ever been used as a grow op?
23. What restrictions apply for building retaining walls?
24. Can I do my own plumbing on my property?
25. What is a Right of Way?
26. How can I find out about a Right of Way?
27. Where is my water, sanitary or storm connection?
28. What is a covenant?
29. What is an easement?
30. How do I arrange for an easement?
31. How do I find any legal documents shown on the title on my property?